Vets for Pets - Norwich Hall Road

I have consistently used vets4pets for the 9 years I’ve had my rescue cat Tilly. We’ve just moved to the Hall Rd branch due to a house move (our 3rd branch) and I am so pleased with the choice. Tilly had her most thorough annual health check ever and I felt educated and informed for the future thanks to careful explanation. Highly recommend!

I visited Hall Road Vets4Pets which at a stressful time was a very positive experience. Natalie on reception was warm and welcoming and made checking in easy. Stephan the vet was fantastic, explaining everything for us to understand and medication and how to use this effectively. Genuine care and kindness was what we received yesterday and am extremely happy with the service .

They were able to fit Biscuit in the same day, and it was a fairly painless experience getting him registered. I was most delighted by how friendly and caring the vets seemed with my boy; they held him so gently and seemed to really care about what they do. My appointment last week and this evening where both very stress free experiences, and I was made to feel my pets where in very capable hands.

My dogs (Oreo and Biscoff) love going to vets4pets on hall road. The staff are so kind, attentive, supportive, and compassionate. They show care and love to all of the animals and pet owners and gave a personable approach which makes the visit so comforting. Big shout out to Laura, Melissa and Lina who are just incredible.

The team at Vets4pets Hall Road were able to get our cat in last minute and we had a great experience with them. They couldn’t do enough for us! I contacted the team during the day on WhatsApp for advice on what to do believe her name was (Grayce) they was able to give me the information I needed quickly with advice on what to do best for my cat, I was very grateful for the help. I then went into the store, the store closed in 30 minutes and the team were more than happy to give us the best support for our cat as this was an emergency. The front desk team Emma and Louise got us checked in quickly and was so friendly with us, they managed to get us a vet within minutes to look at our cat! So friendly and welcoming team. We then saw the vet Max who looked at our cat, he was fantastic! He was so professional and calm. Our cat is a feral cat but he had such good control of him and our cat was so comfortable around him. Max done a full check on our cat and done multiple test, our cat had a full check, diagnosed and got medication all within 20 minutes! We are so grateful for the team at Hall Road, they have put us at ease and ensured our cat had the best health! We couldn’t recommend the team enough especially for an emergency. Thank you for all you advice and help.

I have been very impressed with the care received around our cat's neutering surgery. Communication was excellent, pre op instructions clear. Admission was professional and friendly. We had updates on the day. On collection we received precise verbal and written post op instructions and a 24 hour contact number incase of complications. The following day I received a WhatsApp message enquiring about the progress. Two wound checks to come. Very flexible with appointments. It's all been very good and I'm very grateful.

I took Pepsi in for her biannual claw clipping extreme reactionary hissy fit session. Reception was polite and professional and Laura with 2 assistants managed to deal with Pepsi. They were lovely as usual and so calm considering her behaviour. The price was reasonable considering all involved in what should be such a simple matter. I dealt with Alice at reception and everyone was so nice and polite. See attached pic of the oh so innocent Pepsi....

I use Vets for pets on a regular basis for my 5 main coon cats,I always find the reception staff very welcoming and helpful,the vets that have treated my cats come across as very professional and caring couldn't ask for better,