Langford Vets - Small Animal Referral Hospital

Reviews of Langford Vets - Small Animal Referral Hospital

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  chloe wills

  Google · 18 February 2026

  I cannot fault the vets themselves, who appeared to do everything they could for my 5-month-old puppy, who very sadly had to be put to sleep. The clinical care at the time felt compassionate and professional. However, I have been incredibly upset by the insensitivity of the finance team following his death. After taking out £10,000 of insurance cover, my claim was unexpectedly declined. Langford were aware that I was challenging this decision, yet as soon as the insurer refused payment I was aggressively chased for several thousands of pounds. At a time when I was grieving the loss of my puppy, I was told I would need to pay the full amount upfront and, if I couldn’t afford it, to use a credit card. After repeated conversations, I was eventually offered the option to split the balance into three payments “to show some festive cheer” and “in the season of goodwill.” Given that this was only weeks after my puppy had been put to sleep, I found those comments deeply upsetting and insensitive. Despite explaining my circumstances, there was no meaningful flexibility or understanding shown. I am still struggling with extortionate monthly payments as a result of this situation — payments for a puppy I no longer have — and at no point have I felt there has been genuine empathy or consideration for the emotional and financial position I was placed in. You would hope that, given the nature of the work carried out in a veterinary hospital, administrative and finance teams would be trained to communicate with greater compassion. On that basis, I would not choose to bring a future dog here. I sincerely hope this feedback is taken seriously.

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  Nick Raynard

  Google · 16 February 2026

  Brilliant service from all members of staff who go out of their way to make you feel comfortable when you are worried about your pet. Insurance handled by them seamlessly. Just a shame I didn't get good news for my pet. Follow up calls and emails were a great help. Would 100% recommend.

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  Ronnie K

  Google · 1 February 2026

  Visited last week with a very poorly Sia, she had a bad cat flu flare up. Dr Emily was fantastic, we were very worried about our furbaby and she put our minds at ease. Sia got some injections and medication and within 24 hours she started to feel better. Everyone we met so far was lovely. *The only thing we'd prefer is having access to local emergency care. Dorchester seems forever away if something life threatening were to happen!

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  Jack Shore

  Google · 15 January 2026

  These guys are next-level vets; it's a different class of professionals than what we have experienced at other Animal Hospitals. I'm surprised there isn't some kind of Channel 4 documentary on this place. They are obviously clinically brilliant, but it's really how they have been trained in communication and their bedside manner that makes a difference. My biggest regret is not having my dog referred here earlier (or not knowing such a place existed in the South West of England). If you're worried your current vet is guessing, or you feel unsure, DEMAND to be referred here. I certainly will in the future. No, the care is not cheap, but this is exactly what insurance is for and why you should have it as a responsible pet owner.

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  Clare Strange

  Google · 26 December 2025

  I can't rate Langford highly enough. My cat, Toby, is incredibly nervous and they treated him with such care and kindness, which I'm so grateful for. He's got a complicated medical history, and I was so appreciative of their knowledge, and dealing very patiently with my worry and all of my questions (particularly Phoebe and Elena!).

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