Vets for Pets - Oadby

All positive! Professional and friendly service. Cannot fault any aspect. Not cheap, but having a pet is a responsibility!

Having had extremely negative experiences with other vets in LE2, one nearly fatal, I was so relieved my cat moved up the waiting list and was been added to the register 3 years ago. The staff are all fantastic, there’s the option to see the same vet, which is crucial for continuity with difficult health conditions, however all vets/nurses we’ve seen have offered the same very high standard of attention to detail and care. I also appreciate how transparent they are with costs, where possible, talking you through all of the different options with prices, so you feel comfortable with the option you choose. Other vets practices have just offered one sky high treatment option, which makes you feel awful if you have to reconsider. Thank you to the whole team for the continued excellent service!

Excellent treatment , my dogs have Been looked after so well .. all through my labs hards times .. and same goes for my others .. i cannot rate them highly enough , brilliant team of vets . Thank you .

I am posting this review exactly one year after my dog Bandit’s third visit to Vets for Pets Oadby. This is not an emotional or impulsive reaction. It is written after a year of reflection, specialist involvement, and careful review of the clinical records. Bandit was initially assessed by the senior vet and, across three consultations, his symptoms were repeatedly attributed to dental disease. He was later diagnosed with oral malignant melanoma, by which point the disease had progressed beyond curative treatment. Bandit was ultimately put to sleep. One issue that continues to trouble me is the dental treatment estimate issued on 2 January 2025, before any dental work took place. The document was written entirely in the past tense, describing Bandit as having already been admitted, anaesthetised, treated, and discharged, despite none of this having yet occurred. I raise this not as a clerical criticism, but because clinical documentation reflects clinical thinking. The language used conveys that the diagnosis of dental disease had already been reached and the treatment pathway fixed, rather than remaining provisional or subject to diagnostic uncertainty. Notably, the estimate made no reference to the visible oral lesion, the possibility of cancer, or the need for further investigation. In my view, this strongly suggests that alternative diagnoses, including melanoma, were no longer being actively considered at that stage. From Bandit’s first presentation on 13 December, it was 63 days before radiotherapy finally began on 14 February. At the time, I described this as nearly 70 days. When this timeframe was mentioned to the oncology consultant, they initially thought I had said 17 days, not close to 70, which in itself underlined how long the delay actually was. Bandit survived only 67 days after treatment began. The delay to treatment was almost as long as the time he had left. While individual staff were polite and professional, the early clinical judgement was deeply flawed. Following Bandit’s death, the franchise owner stood firmly by their staff. What was notably absent was any apology or acknowledgement that earlier decisions may have contributed to the outcome. The response felt defensive rather than reflective, as though recognising an error was seen as an admission of guilt rather than an opportunity to learn. This review is not about money. It is about accountability and the consequences of delay in a time critical diagnosis. Bandit was my constant companion for over eleven years, and his loss has left a permanent void. I hope this encourages prospective clients to ask questions and encourages the practice to reflect carefully on how early warning signs are handled. In cases like this, time matters.

The Oadby branch of vets4pets has been faultless over the years caring for my yorkie Ralph. They have gone above and beyond with every contact and even came to my rescue during an emergency. The lovely Katie & Michelle on reception are angels and very helpful. I wholeheartedly trust the nurses/vets with my little fur baby. We travel across Leicester to attend this vets due to how kind the staff are and hope this never changes.

I have been bringing my dog to Vets4Pets for several years and have consistently received excellent care and support. My initial decision to switch to this clinic was based on unsatisfactory experiences elsewhere, and I have been thoroughly impressed with the level of service provided here. The staff are professional, knowledgeable, and genuinely caring!

The scheduled appointment for our cat's castration was initially proceeding smoothly. However, on the morning of the procedure, at 8:30 AM on Monday, we were informed by the surgeon that the surgery was not advisable due to the cat experiencing diarrhea and vomiting the previous night. Given the significance of this information, we inquired why this critical detail was not communicated via email or message at the time of booking. Considering that we were provided with pre-operative instructions regarding withholding food, we believe that informing us about these symptoms beforehand would have prevented an unnecessary trip to the clinic during peak traffic hours plus taking day off from work. As registered clients with a monthly subscription, we are disappointed with the lack of effective communication, both over the phone and online. We rate the communication with customers as unsatisfactory.