Seadown Veterinary Services - Hythe

I can’t thank the team enough for the care, kindness and excellent communication throughout my cat’s treatment. They looked after him so gently at such a worrying time and explained everything clearly. Worth every penny to have my boy back to full health again. Highly recommend.

Due to a severe medical issue with our dog we were advised to go to Hythe which is more of a pet hospital, from the moment we first walked in ,to the point we left ALL of the staff were ,fantastic, the surgeon was very thorough and even though we had the last appointment of the day and I’d imagine the lady wanted to go home at one point I was in with the surgeon with my 20 year old daughter, I had to go out to move my car and the lady spent a further 45 mins talking and explaining very concisely but also in “laymen’s terms” so my daughter fully understood everything she needed to know and she highlighted my daughters choices. At the end of the appointment my daughter was expecting to have to pay more for her time but she actually reduced the bill to help my daughter with her choices . Her empathy, understanding and care was absolutely amazing, I think a score of 10/10would fall way short of the mark for everything the practice did, would I recommend them? Without any doubt whatsoever

My daughter & I found a seriously injured cat that had been hit by a car & left in the road. He had severe injuries to his back legs & spine but I managed to snuggle him in my jumper & we rushed him to Seadown. The staff instantly ran to take him from me at which point the shock hit me & I couldn't stop shaking. The 2 receptionists & the nurses were so caring and kind, for which my daughter and I are extremely grateful x

Dr Palenikova was absolutely marvellous. Our chowsky puppy Jaspe had been suffering terribly with entropion eyelids. Our general vet was recommending that we wait until Jaspe was fully grown before operating. Dr Palenikova recognised from our photos that an ulcer had formed in Jaspe’s right eye. She asked us to come to her right away and offered to perform the surgery the same day. Jaspe was quickly out of pain and her old playful, cheeky self again. The ulcer healed within a week and her eye was saved. We are so very grateful to Dr Palenikova for her rapid and skilful intervention. The right decision and the right specialist! Ian & Dominika

After waiting one hour and a half we entered and our dog was attended in five minutes and we paid eighty five pounds. Meawhile we saw lots of dogs and cats passing before us. The waiting room had the signal of wet floor in the middle while wasn't needed. The positive review is the fact we was attended the same day we phoned for a visit.

They operated on our dog to remove a cancer lump but failed to properly check prior to operation if cancer was elsewhere. £3k and 3 weeks later we had to pay another £700 for exrays and for her to be put down. They also prescribed the wrong medication for the infection that she had and they took a week to decide on correct tablets. Visited Seadown at Hythe @ 6 times with this condition and never saw same vet twice. Most seemed inexperienced and unqualified.

This was one of the most upsetting and poorly handled experiences I’ve had with a veterinary practice. I attended for what should have been a routine second vaccination for my dog. I was clear that he had been completely fine following earlier ear treatment. Despite this, the vet insisted she could see something concerning, described as a possible foreign body (“a yellow stalk” or grass seed). I was told sedation would be required to remove it. Based on that assessment, and trusting the advice given, I consented. After my dog was sedated, I was told that no foreign body was present and that only a very small piece of wax had been removed. Despite this, I was charged almost £300 for a procedure described as “grass seed removal.” After escalating through the formal complaints process, CVS later acknowledged that this billing description was misleading, but stated it was used because their system lacked an alternative code. They also forgot to clip my dogs nail as requested during the sedation. Ultimately, my dog was put at unnecessary risk of sedation for no reason. During the same visit, my dog who I had explicitly flagged as anxious, was left unattended in a kennel with his lead still attached. While unsupervised, he chewed through the lead. Being told this after the fact was extremely distressing and raised serious concerns about supervision and basic safety. I pursued this through the full complaints process, escalating beyond the practice to CVS at Regional Director level. The process involved repeated delays, missed response deadlines, and multiple follow-ups. Ultimately, the response focused on defending internal records rather than addressing the clear inconsistency between what I was told before sedation and what was actually found afterwards. Although some communication failures and procedural “learnings” were acknowledged, no responsibility was taken for the misleading procedure description, the unnecessary distress caused, or the handling of my dog while in their care. The only resolution offered was reimbursement for the damaged lead. This experience fundamentally undermined my trust in the practice. I would urge any pet owner to be extremely cautious, ask detailed questions, and ensure they fully understand and are comfortable with any proposed procedures before consenting.