SilverGreen Vets

We’ve used Silvergreen vets for a few years now and couldn’t recommend them enough. We had to rush our miniature dachshund in last week after being attacked and everyone here couldn’t do enough for her. Emma on reception knew Poppy was coming in and had everything ready for when I got there so Poppy was taken for treatment straight away. I had updates all day on Poppy’s progress and advice from the vet about what we could do to make sure she had the best treatment. They’d worked their magic and she was recovering so well. Unfortunately she had taken a turn and passed just before I got there to collect her and everyone was so compassionate and sympathetic. I was able to sit in private with Poppy and then sat with a nurse discussing the cremation and other options. Due to the bank holiday, we didn’t think we’d get her back for a while. I’d gone in a few days later to ask Emma about paying for a faster cremation, so we could have her back home sooner and she couldn’t have been more helpful. She let me know when Poppy had been collected and called the crematorium to see what they could do and we now get to bring our girl home sooner than we thought. We really appreciate all of the help from everyone at Silvergreen and will continue to use them in the future for our other dogs. Thanks again, Shannon And David

I just wanted to say a big thank you to the staff at Silvergreen vets in Wisbech. We have just today, collected the ashes of our gorgeous dog Lucy, after her life ended last weekend. The vet, and staff were so wonderful to us. A horrible, trumatic situation, that was dealt with professionally, and with total kindness. We will treasure her pawprint, and the card you sent us. Many, many thanks.

Very pleased with this vets needed an emergency appointment for one of my dogs. He wasn’t registered at this veterinary practice but they didn’t mind and registered him straight away and attended swiftly to my dogs needs at a reasonable price for such short notice I would highly recommend this veterinary practice to anyone in the future highly impressed with the friendly and very helpful vets and nurses and I was especially impressed by how helpful the lovely receptionist was in a stressful situation

Just had an emergency with my male dog with his private parts- wasn’t registered at this vets but everyone was so friendly and helpful- he was seen within 30 mins of me calling and taken in for sedation just as quick, very very fairly priced vets and absolutely lovely staff!! Could not reccomend more, absolutely 5 star service!!

We attended this practice with our dog on a few occasions, each time all the staff including reception, nurses and veterinarian have gone above and beyond. Recently we had to say goodbye to our dear boy. The staff were amazing as we had never gone through anything like this before. I am so grateful for the kindness, respect and love they showed towards us and our dear dog. Such wonderful people. Thank you

I initially thought this vet practice was good because of how they treated us and our dog when she was at end of life. However since going back with our other dog, to say I am disappointed is an understatement. He is a rescue who no-one seems to know if he's been castrated or not. We asked a vet at SilverGreen if she could tell us if he had been or not. She did an examination and said she couldn't say for sure. I asked how we could find out, she said he'd need an operation to look which she didn't advise and instead told me to let him near a female dog in heat to see what he does. I find this highly strange and potentially dangerous! He is a giant size dog who is very young and not yet able to control his emotions. My second gripe is that the same dog broke a claw which exposed the quick, we told it was an emergency for him to be seen so we panicked and took him in. When we saw a vet who didn't even touch our dog, just did a quick look and told us he'd be fine, charged us £50 for a 2 minute conversation and another £100+ for antibiotics 'just in case'. We have since changed to a different vet practice!

Not at all impressed! We have been with Silvergreen since getting our dog nearly two years ago. We had always been happy with reception staff, nurses etc who are lovely. However....there was one vet who seemed to be clueless! English is not his first language and when results came back he obviously struggled to understand them and couldnt answer our questions. I ended up getting a copy of the results and sending them to a personal friend who is a vet and she explained it to me. Roll forward to last night. And this is where I'm REALLY not happy. Our dog managed to steal a mince pie. I immediately contacted our video vet that comes with our insurance, who confirmed it was an emergency and she needed to be seen by a vet immediately. I contact Silvergreen. Same vet was on call. HE DID NOT KNOW WHAT A MINCE PIE WAS!! Said pies were fine. Asked me if it was beef mince or lamb mince even after i told him it contained dried fruit! He asked me how much the pie weighed. When I said it was a standard mince pie, he said there was no standard size, was it 200g? 300g? Trying to make him understand was ridiculous. When I finally managed to get him to understand it contained raisins and sultanas and our video vet (remember provided by our insurance company, so i know wouldn't send us to a vet unnecessarily!) confirmed it was an emergency with potentially kidney failure or even fatal consequences if left untreated, he told me I should stay off of Google and didn't know what I was talking about! He didn't believe it was a qualified vet who had told me it was an emergency. He fed his dog grapes and raisens all the time, and there was no problem with them. I was so annoyed I hung up on him and rung another vet, who agreed it was an emergency and saw and treated her. Having previously sung their praises, I will never return to Silvergreen for fear of getting a vet who clearly needs to understand English and obviously doesn't know what does and doesn't constitute an emergency!!