St James Veterinary Group - Parkway

Reviews of St James Veterinary Group - Parkway

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  Mistress X (MistressXDom)

  Google · 21 December 2025

  I used this vets since 2000 and found them to be amazing. However, the quality of care they provided over those years has dropped. A lot of them are cold and they have caused deliberate suffering to pets that I have had particularly Steele. I will go into details at some point on here cos I believe that my babies stories deserve to be told. But for now I just want led to give a warning about how disgusting some of these of the vets they employ are. They’re money hungry. The managers don’t care either, I’ve made complaints but it gets ignored. They are sorry that the customer is unsatisfied with their service, they do not pride themselves on quality of care, they’re just sorry that people can make public statements about them.

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  Jillian Thomas

  Google · 17 November 2025

  I want to express my thanks for the care and compassion shown to me and an injured bird I brought to the practice today. I am not from the Swansea area. The Receptionist was excellent confirming an appointment. The Nurse I saw was so caring. I then rung for an update and again another Receptionist was informed and efficient. I even received a call out of hours from the Practice with a further update. It’s so refreshing to come across such a caring practice - thank you to all.

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  Lilly Malsom

  Google · 15 October 2025

  TRIED TO KILL MY CAT if i could give it 0 stars, i would. a few months ago my very elderly cat was snatched from the garden and eventually handed in at this St James location. the vet that took care of him was called Fran i believe, she was very blunt and had a blatant disregard for me and my family’s emotions as we were extremely worried and scared about what had happened to our cat and instead of giving us the time to process the situation she repeatedly told us that our only option is to either A) leave him in overnight which would of been costly £££ or B) put him down as he was not in a fit state to go home and it was time to say goodbye. they hadn’t actually done any proper tests but we were told he could have cancer, kidney failure and lots of other scary diseases with no real basis to make these claims. we said we wanted to take him home and putting him down after a very stressful day for him isn’t morally right and she kept relentlessly attempting to convince us that putting him down was the best option, in my opinion, a poor attempt at a quick cash grab. she did not have my family or my cats wellbeing at heart. I am so thankful that i stood my ground and took my baby home as since then he’s had his 19th birthday and in the best state he ever had been in this latest stage of his life. we scheduled a checkup within a few days after from another St James Vets location as this lady made a welfare claim as she thought we were mistreating him, in my opinion in retaliation to us not listening to her, and the second vet said he was perfectly fine and had no doubt we looked after him greatly. i really disagree with this culture within St James Vets that thinks it’s acceptable to manipulate vulnerable people into spending more and more money by misleading them

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  Jamie Dougan

  Google · 21 June 2025

  With the recent passing of Poppy, our 19 year white cat who spent all her time with us as a devoted companion we regrettably came to that point we all dread of taking our beloved pet to the vets that final time. We saw Gregg Evans at Parkway and he was kind, respectful and totally professional and understanding. With plenty of time to process the situation I made the difficult decision. We arranged for an individual cremation. We received her in a very thoughtfully presented urn which brought a lot of comfort to this painful process. Would highly recommend this practice.

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  Jess Howe

  Google · 27 March 2025

  My French Bulldog recently underwent BOAS surgery with Geraint Jones, and I couldn’t have asked for a better experience. From start to finish, Geraint was absolutely incredible—not only with my dog but also with me. I was quite nervous about such a big procedure, but the level of care and support we received was truly second to none. He did a fantastic job. The entire team, from the veterinary nurses to the reception staff, was equally amazing—so kind, supportive, and reassuring throughout the whole process, especially during the aftercare. Any time I had a question or concern, my calls were met with warmth, compassion, and expert advice. I couldn’t recommend this team highly enough and am beyond grateful for such a positive experience. Thank you all for taking such wonderful care of my dog and for making a nerve-wracking process so much easier!

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