Swanspool Veterinary Clinic

Absolutely faultless care and communication from Swanspool staff after my dog needed an emergency operation. Time taken to explain, time taken to provide regular updates during each day and evidence that he was so well looked after. Cannot praise them enough

Amazing service- sorry didn’t get the name of the lady who attended for emergency visit Monday evening after 8pm to Flynn with an abscess in his hoof. You were amazing - calm and professional. Every experience with this vets is so reassuring - so lucky to have you.

Our Little Girl... "Purrdy" Cat... Mummies little Angel.... Always by her side.... Even to steal her seat most of the time... Mummy doesn`t mind... Yet these last couple of days an anxious wait for her to fight.... The 'Amazing' Vet Caitlin... Has shown nothing but a wonderful humanity to us in this hour of need... Her care and treatment of Purrdy was to us witnessing it... Endearing... Her compassion attributes and warmth for our little girl wonderful... A massive thank you to her for trying to find a solution.... A battle to the last... Hoping for a wonderful outcome.... Thanks for giving your best Caitlin... And to Swanspool for always trying your best... Anne-Marie & Rob

A review to say THANK YOU. This week our puppy Rupert was diagnosed with parvovirus and the care he received with you guys was amazing. The constant updates when he was admitted were so reassuring and even the support we received since he's been discharged too. Rupert's now doing brilliantly. He's eating, playing, drinking and barking!! Just like a normal puppy!

Very pleased with Swanspool vets and today my dog had such an amazing experience despite the fact of needles and always scared of visiting the vets including sometimes being aggravated , the nurse Vet was brilliant with her and respected every boundary my dog set to the point where not even a yelp was made from my dog 🐕 thank you guys - you don’t get enough credit for what you do on daily basis ❤️

Have been a client of Swanspool for years and they are always fantastic. Brought my collie in today for her yearly check up and she can be at times nervous with new places and people. I let the receptionist know at the time of booking the appointment. When we arrived the waiting area was really quiet and the lovely receptionist took so much time making our dog feel safe and comfortable with rewards. We were seen quickly and the vet again was lovely, kind and patient with our dog. Overall an extremely positive experience for both owner and dog. Couldn’t recommend Swanspool more!

Visiting a vet is hardly ever a great experience, either for you or for your pet. Your pet is stressed, you're stressed. However this veterinary practice has to be one of the best, if not THE best in the area. We've rarely had a problem booking an appointment and always been seen promptly upon arrival. The staff are caring and they take their time to delve into the issues affecting your pet and do their very best to diagnose the problem in a gentle and empathic way. Depending on the nature of the problem, the costs can be quite high. That said, the team from reception through to the vet seeing your pet through to the medicine dispensary and right the way through to accounts are super friendly and accommodating. In short, THEY LISTEN and it's clear they CARE. We wouldn't take our dog to anywhere else. Special thanks to Indra for taking a genuine interest in Baxter and for always making herself available to speak to us and also to Sarah for all her hard work in dealing with our insurance claims. A wonderful team.

My dog died due to the negligence of this vets. Not only did Swanspool misdiagnose what was wrong with my dog, they then overdosed him by prescribing a medicine at 30 times the correct dosage. My dog consequently started having seizures and had to be put to sleep. It was one of the worse days of my life. At this point you would think the practice would be very apologetic. Not at all. They had no choice but to admit they were wrong as it was all there in black and white, but all they were interested in is whether I owed them any money. Just shocking. And at one point the practice partner, Anna, spoke to me in a very cold condescending manner whilst I stood there absolutely sobbing. There was no sympathy or empathy at all. Just a very defensive attitude. It was all reported to the Royal College of Veterinary Surgeons, but it doesn’t bring my very much loved dog back. Reggie was a rescue, who had a terrible life before we rescued him. He did not deserve to have his life cut short by the people who were supposed to care for him.