Arun Vet Group - Ashington

My little doggy was put to sleep quietly and gently as I held her in my arms

The staff you actually come into contact with at Arun Vets are all lovely, kind and genuinely caring people, but I really feel for them having to work for a company that overcharges and shows very little compassion for its patients. This practice feels very much like a money-making business rather than one primarily concerned with animal welfare. While the frontline staff treated my dog well, the cost of procedures is, in my opinion, obscene, including extremely high charges for basic post-operative care after already paying thousands. It’s honestly quite shocking. We’ve now chosen to leave the practice because I was so appalled by the amount we had to pay out. A friend who works at another veterinary practice told me what they would have charged for the same treatment… and it was less than two thirds of the price. My other major concern is that in five years, I never saw the same vet twice. To me, that suggests the staff themselves may not be happy where they’re working. Many seemed embarrassed when they were requesting more money for things that should’ve been included in patient after care. Really disappointed that profit appears to be prioritised over patient care here.

I was treated with compassion when I visited today for support with pet health certificate for travel back to France. The vet explained clearly what had not been explained before..the reception staff were extremely kind. Would recommend them anytime

Although we live in Worthing we prefer to go to the Ashington branch where Deborah, Vet and Carol in reception were really helpful, friendly and knowledgeable.

Thank you so much to Debrah for being so amazing with our baby rabbits Betsy and Bonnie today, she was so kind and caring and really went out of her way to check them over fully and was so gentle…the whole team were also so lovely with my toddler! I was so impressed 🙏🏻 Thank you, we’ll be back! 2 happy bunnies 😊

Wonderful caring vets. Special mention for Deborah for being so thorough and caring with Buddy, and Carol on reception who is an absolute credit to Arun Vets. So welcoming and friendly and really goes above and beyond to provide a first class service.