Vets for Pets - Maidstone

my husband told me about the card that was sent to us by vets for pets cause we lost our pet rat carlos in the last few weeks. we are so impressed how they looked after him, such care, digity and love with him. we give them 5 stars and beyond. thank u all so much

After walking in the Maidstone branch at 9am this morning and unloading on the lovely guys on reception, I feel so much more reassured following a horror event at an unrelated practice. Jason and all the team helped me beyond their call of duty, to source clinical notes from another practice and booked my puppies in with the clinical lead for this week for a check up and made me feel calm and reassured. Thank you guys. You have no idea how much you helped me today.

Had to make an emergency appointment on a Sunday for my pup who managed to get a stick stuck between his two back teeth. He needed to be sedated to remove it and the care he received was amazing. I also received two phone calls in the couple of hours he was with them, one to let me know they had removed the stick successfully, and a second to let me know that he was settled and not stressed out as I told them I was worried about leaving him as he gets very stressed when I'm not with him. The cost was also very reasonable for an emergency procedure on a Sunday. Would definitely recommend this practice.

​I cannot thank Angela and the team at Vets4Pets Maidstone enough for the incredible care they provided to my cat. When he suddenly stopped eating they immediately performed blood tests that showed he had an extremely rare condition. Because of their swift diagnosis and emergency referral to the Queen Mother Hospital for a blood transfusion he had another chance. Without their expertise I would have lost him that same day. ​Beyond their clinical skill, they are consistently compassionate, friendly, and truly care about their patients. When it was eventually time to say goodbye four weeks later, they handled his final day with such peace and dignity. I trust them completely and will never take my pets anywhere else. Thank you again to Angela and the whole team

Owning a rabbit means they’re classed as exotic pets. The rabbit savvy vet is knowledgeable, and understands how painful and critical bunny gi issues can be for them. She ran all the correct tests, and went above and beyond for our little bun. The staff are always polite and willing to help with any query you have. Amazing team, thank you Vets4Pets Maidstone! ❤️ p.s Sweetie Belle was amusing on morphine

Very professional service, they take great care of our pets. I can't imagine going anywhere else than Vets for Pets in Maidstone. Our Luna is happy. Best regards to all the staff. xx

I couldn’t ask for a better vets for my beloved dog. They have looked after her for years and when it was time for her to pass on they treated us with the up most compassion. They made such a painful time as easy as possible. The vet gave us as much time as we needed with our girl after she passed and she reassured us that we’d made the right decision. They worked well as a team, arranging payment in the room to give us privacy and showing genuine care for us and our dog. From her younger years our dog benefited from the companion plan where you have flea, worm and vaccinations for the year plus 10% off treatment and a free health check once a year. She was spayed here years ago and received great treatment back then too. Every member of the team we have encountered over the years were outstanding. Our girl looked forward to meeting Jason and getting a treat from reception. Every vet I visited with her explained everything, taking time to discuss different options. Our dog needed pain medicine which the vet prescribed and dispensed. The pictures are of my beautiful girl and updated with what the lovely staff put together for us. We received a sympathy card in the post from them after we collected our girls ashes. I really cannot fault their service.

I am writing this to express my absolute outrage regarding the treatment of my cat, Godzilla, and the appalling service I received at Vets4Pets. Following a spay procedure, Godzilla suffered from severe bladder discomfort and incontinence. The experience that followed was not only a financial drain of approximately £1,500 but a masterclass in clinical incompetence and a total lack of empathy. I was charged for three "litter box" urine tests, all deemed "contaminated," which makes sense as there is so much I can do to make it sterile. Rather than changing methods, the clinic continued to charge me for these failed tests. Later, a £600 urine sample taken directly from her bladder was rendered useless because staff failed to secure the lid, causing the sample to spill. Following their error with the spilt sample, the vets offered to put Godzilla on medication untested on cats as a workaround while the new sample was being sent to the lab. It is deeply concerning that "experimental" shortcuts were suggested to cover for their own laboratory negligence. This medication is said to cause kidney damage... which they already thought she had. They not only gave experimental medication, but one that could potentially make her so much worse. I refused to give it to her. Additionally, they denied ever spilling the sample and stated that Godzilla just didn't have enough urine in her bladder. Why did the vet tell me otherwise the first time? Throughout this ordeal, only one staff member showed sympathy regarding the mounting costs, and that was because I broke down crying in the room. Furthermore, they repeatedly insisted that Godzilla likely had kidney failure and was going to die. An incorrect Prognosis. After weeks of being told my cat was potentially terminal, it turned out she had a form of cat kidney stones—an easily treatable condition. To put a pet owner through the trauma of expecting a death sentence due to a "fixable" issue is cruel and unprofessional. This practice prioritised profit over precision. I spent over a thousand pounds to be told my cat was dying, only to find out the delay in her recovery was due to their own inability to secure a sample lid. Their bedside manner was cold, and their diagnostic process was shambolic. I strongly advise pet owners to seek care elsewhere, where the staff values both the life of the animal and the emotional well-being of the owner.