Medivet - Canonbury

After 18 years of loyalty I have left Medivet. My recent treatment was unpleasant. The vet couldn’t remember our consultation and then proceeded to talk over me and raise his voice when I tried to talk to him. I wouldn’t trust him with my shopping list let alone my beloved dog. My advice is to go anywhere else but here. They do however have efficient and friendly front of house. Paul and Noreen know what they are doing, shame the vet doesn’t.

Great facilities, lovely staff and easy to make bookings online. They took the care to draw me a diagram to help understand the issue my dog was having. Really thoughtful.

One of the best vets I’ve ever seen They looked after our cat and cared for him so well Very polite very clean very friendly I highly recommend

Really disrespectful and unprofessional experience here. The vets I've seen are good however Jennifer the manager who seemed understanding initially and then sent a very uncalled for dismissal email, and then a man named Paul at reception who has continusly been dismissive, including ignoring an email about an urgent matter for my cat, they both are way out of line and unprofessional. Paul was rude to me and passive aggresively interupting my civil chat with the manager who did not care to address his behaviour at all - is this acceptable treatment towards a client or any human being? When you decide to finish your pet care plan instead of continuing, instead of asking you if everything is ok, they throw a bunch of last minute additional fees at you to squeeze out what they can. Luckily I know my facts and how to stand my ground, I worry for those who they can easily manipulate and bully. They are also selective of who they treat nicely ,) - bias behaviour. Instead of taking on client feedback and speaking to their staff accordingly, for example the passive aggressive person Paul at reception, they randomly email saying they no longer can offer you services as they feel the trust has been broken and it is important to them. Right, words are easily put together but action speaks louder. If you prioritise the client and business relationship then you take on client negative experience and feedback seriously, and not divert blame on to the client and get rid of them! Incredibly unprofessional and completely avoidant of taking any ownership of their mistakes, and rather push away a client without taking any accountability whatsoever. I was leaving anyway so I'm unsure why I needed an email sent out to me? Extremely poor and disgusting treatment I've received here. Please do not take this review lightly if you are thinking of joining Medivet Canonbury.

I am deeply grateful to Canonbury Medivet for the care and support they provided over the past year as my dog, Zoe, went through a few health challenges - the team was always kind, patient and compassionate throughout. Millie was gentle and sweet with Zoe, and Leo was thoughtful and pragmatic - going above and beyond many times to support her. The entire staff made each visit easier - Paul and Noreen were always kind and patient with all my questions and Jade and Raluca were endlessly friendly and welcoming. My dog, Zoe, loved everybody in the clinic and I always felt she was in the best hands. Sincerest thank you to all the team.

Had a really great experience at Medivet Canonbury! The shop is lovely – lots of products to choose from and a great selection overall. The nurses and vets are super friendly and professional – you can really tell they care. Highly recommend! Thank you, Medivet Canonbury! Friendly service, wide range, and great care! Will definitely come back! 5 stars! ⭐️⭐️⭐️⭐️⭐️