Mercer and Hughes - Bocking Braintree

Reviews of Mercer and Hughes - Bocking Braintree

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  Rochelle Cutler

  Google · 11 February 2026

  Thank you so much to Seamus and everyone who looked after our dog through his operation and recovery. We are so relieved everything went smoothly and super grateful to you all. Seamus is a real pro and I felt very confident in his ability to do this difficult procedure. Thank you again!

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  Luke Warren

  Google · 10 October 2025

  We were loyal clients of Mercer & Hughes in Bocking for years — until a recent experience left us shocked and disappointed. After saying goodbye to our beloved Jack Russell, we were sent a cremation bill for £436, with £316 for cremation alone. This invoice arrived weeks after the visit — we were not shown pricing at the time. Out of curiosity, we took the invoice to a respected independent local vet. They told us the exact same service would have cost £160, and were genuinely shocked by the prices charged. We raised this privately with Mercer & Hughes. They refused any refund or adjustment, stating: "we don't compare ourselves to other practices." It’s worth knowing Mercer & Hughes is no longer an independent vet — they were acquired by Kin Vet Community, a larger group rolling up vet practices across the UK. In our view, the service and pricing have changed dramatically since. We’ve now moved to Linkswood Vets in Halstead, who are not only significantly more affordable, but felt more focused on both our pet and our family. Just sharing this experience in the hope it helps others make a more informed decision.

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  Fiona Hutchings

  Google · 17 December 2024

  There was plenty of parking spaces when we arrived. There were a couple of other people in the waiting area and the receptionist asked if we wanted to sit outside (we were there for a euthanisation). We waited half an hour before deciding to leave. The vet spoke to my sister, stating There was no flag on the appointment to let him know why we were attending the surgery today. Disappointed with the communication/ service on this visit. This is not how they used to work when they were owned by the head vets. We have had many, better experiences with this vet surgery in the past, but this was the worst. Especially at such a delicate time.

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  corrinne collis

  Google · 21 November 2024

  Recently I had the awful time of having to put a very beloved pet to sleep after many consultations and a long illness! the vets at this practice were not only so very compassionate but took time with both myself and Pixie to explain exactly what was happening. Rachel on reception was nothing but kind and professional to a blubbering wreck and Chloe is one of the best ver nurses I've ever come across and I think my remaining dog Groot is a little in love with her!! suffice to say I cannot recommend higher and say all of this with sincere thanks to all involved

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  Denise Currier

  Google · 15 August 2024

  Dog having castration, given one price over the phone then day of operation given another around 50 pound higher, on arrival didn't ask much about my pet just tried to sell me extra care, so much so they had to ring me twice to get information that they should have gathered at the pre op procedure. Not sure about this place, didn't feel pets come first, just money. My pet was not greeted just straight into sales pitch. I don't think I will be using them again.

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