PDSA Pet Hospital - Gillingham

A really lovely vet, caring, throughout a very hard decision to make. BUT the receptionist needs to be retrained in customer care. To enter a consultation room where my beloved dog has just been unexpectedly put to sleep with a card machine and invoice, is beyond me. For then to ask me to check the amount (twice) and did I want a receipt!!! We are literally wrapping our dog up in a blanket and she stood there waiting for payment! You already had my email/address/phone number, most vets invoice in these circumstances. PDSA , Gillingham retrain receptionists

This place needs to be investigated and shut down, my dog was fighting for his life and they didn’t even care to ask me for any other other symptoms he had, all they cared about is money, couldn’t offer payment plans and genuinely gave no emotion while my pet was actively dying in that very moment, due to this I then had to find an emergency vet (which were amazing) but since we had to travel an hour away and no other emergency vets were open this was too much for my poor boy and he passed away shortly after we arrived if he had been treated earlier we was told he would have made it. We had another pet of ours come here and was told his heart was fine, a week later we went to another vet as something was just not right and we was told he has heart failure. The receptionist also talks to you in an aggressive tone and tries to intimidate you, this is not a place that should have people like that working here it’s awful.

I attended PDSA Gillingham yesterday, 20th January, 2026 as my cat, Kit wasn't very well. Unfortunately she had to be put to sleep. I just want to thank the staff for being professional, explaining everything that was going to happen. For being kind and sympathetic not only to Kit but to myself also as I was very upset.

Pdsa Gillingham is very good , However the unprofessional rude intimidating receptionist with the pink ridiculous hair should not be working there she is letting the hospital down, she’s so rude and has no empathy what’s so ever ! No manners, and speaks down to you I left absolutely heartbroken. The vet and nursers are amazing and am great full for your help but that women in reception has failed .

Amazing stuff and lovely vets kind supportive. I have brought my dear cat just before Christmas sadly he wasn’t well and I had the worse news ever . The stuff was amazing and together with my family they help us say goodbye and get my pet as comfortable as possible in his final hour . Couldn’t thank you all at Gillingham enough… I have asked for my pet paw print and his fur cut and I got it send with the most kind message to be honest I thought they have forgotten but being Christmas and all I did get it eventually and I was very touch and thankful. Once again massive thank you to you all 😘

Took my dog to these people as my dog had arthritis as I was looking for recommendation for hydrotherapy two visits later that same month and a different vet to be told my dog has testicular cancer and that’s why my dog is in so much pain I later question why was this was not picked up earlier by previous multiple vets and why am I being spoken to like I’m the one at fault for not noticing this by the receptionist, a few days later I received a letter accusing me of being aggressive and intimidating staff to which I definitely was not and would be refused treatment for my dog so i speak to management about the situation said I want to make a complaint only to be laughed at and told good luck with you’re complaint it won’t go no where my dog died within two weeks of all this and the staff did not give a toss because they are so arrogant and narcissistic these people don’t like being questioned especially by a man, it’s disgusting the way I was treated. These people are happy to see an animal die if they don’t like you asking the wrong sought of questions they don’t want to answer, as the management said, what can you do, nothing as there is no system for you’re complaints

I cannot thank the pdsa enough.. On the 16th September my son and I had an emergency appointment for my 14 year old Black labradoor,he was really suffering with his Athritus and got to the stage where his back legs were collapsing and messing himself without knowing.. We were devastated,the kind words and professional nature from a lovely young vet(sorry didn't know her name)helped us make the decision to put our dear lucas to sleep,she gave us time with him and we didn't leave his side until he passed.. Thank you so much for your kindness..