PDSA Pet Hospital - New Cross

Reviews of PDSA Pet Hospital - New Cross

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  Georgina Passmore

  Google · 18 February 2026

  The staff where really friendly, and I love seeing the animals in the waiting area, I was only there to pick up medication for my mums dog but I think this place does amazing work

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  Joseph S

  Google · 24 January 2026

  Lovely staff who do a hard job under a lot of pressure. The discounts they provide are really worthwhile if you qualify and are financially struggling.

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  Lunah Silver

  Google · 24 January 2026

  Lovely vets... Good service and follow-up. Glad we found them! My dog doesn't usually like being at the vet but she was calm and comfortable with their gentle friendly manner

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  Eri H

  Google · 31 December 2025

  I am writing this with a broken heart after losing my beloved dog, Bubbles, following her surgery at PDSA New Cross. She had surgery on Monday 22nd and at first seemed to be recovering, but a few days later I became very worried because she didn’t look well. On Saturday, I called the clinic distressed and explained that something felt seriously wrong. Instead of being seen or offered urgent help, I was told to give her more paracetamol because she “might be in a little pain” and to wait until Monday. By Sunday, Bubbles had lost her sight completely. On Monday she was deteriorating rapidly — clearly unwell, distressed, and struggling — yet we were still not offered an emergency appointment. We were told to wait until Tuesday for a phone appointment, which never even happened. On Tuesday evening, Bubbles worsened further and we had to let her go because she was in so much distress. Losing her in this way has been devastating, and I truly feel that our concerns were not taken seriously and that she did not receive the urgent care and compassion she needed. I understand that charities and veterinary services can be busy and under pressure — but when an owner repeatedly phones in fear that their pet is declining, they should be listened to and assessed promptly. I will always wonder whether Bubbles might still be here if help had been offered sooner instead of being told to wait. Based on our experience, I sadly cannot recommend PDSA New Cross. The level of care, urgency, and communication we received in Bubbles’ final days was not what any animal or family deserves. I would strongly advise others to think very carefully before trusting this clinic with their pet’s care. Rest in peace, Bubbles 💔

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  Recites Reflects

  Google · 30 August 2025

  Amazing service, caring and very friendly. My cat was in so much pain, we called these vet and they promptly gave us an appointment on the same.day. then sent us to sidcup vet, due to more check up kept my cat there one night. Took amazing care of him. We appreciate it. My pet did pass away 2 days after, but what new cross pdsa did for him I will always remember, Thank you.

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  HannahS8775

  Google · 10 April 2023

  The New Cross PDSA have always been so, so kind and wonderful when I have needed their services for my cat and dog. My cat Bella received care at the end of her life and we said goodbye to her recently at the hospital. The vets were so kind and understanding, and let us take our time to say goodbye, as well as being so helpful with arranging her cremation. I recommend them highly for anyone who needs their help. Pictured is my dog Toby and cat Bella :)

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