The Penrose Veterinary Group

Honestly, the best vets surgery I've ever used. Efficient, kind, professional. Nothing is ever too much trouble. Thank you, Penrose, for your care

Couldn’t fault the practice they went above and beyond looking after my bunny Lola when she wasn’t very well . Very supportive . Receptionist staff are lovely too !! She’s now back to her usual self xx

My family has been using Penrose vets for around 20 years and their service has always been brilliant. I got my first dog nearly 5 years ago and they have been amazing especially recently and so accommodating to my dogs needs. I especially want to say thank you today to the male vet, so sorry I can’t remember his name! For taking great care of Honey during her X-rays and taking extra time out of his day to make sure the procedure didn’t effect her training. Very pleased with the service received, she always gets her medication on time and they are patient and understanding with her every time I go in there. I have seen a lot of different vets recently at the Penrose practise and they are all so lovely. Can’t fault them!

Update from yesterday 13 June 25. One very poorly cat was seen by the vet and great help as usual. Our cat has perked up but things weren't great yesterday. So many thanks to the vet. But I was really disappointed when I paid at reception over £80 to the girl with the glasses. She never once said please or thank you or a goodbye. Just shocking. All very basic customer care. Please get her some extra training as next time I won't keep quiet. ------------------------------------------------------ Staff have always been great looking after our fur kids. Even in the sad times they are so caring and considerate. Especially Chris and Georgia is amazing. She goes out of her way to explain all the options and has given one of our cats a lot of extra years with ongoing thyroid treatment. Thanks so much Tim & Lorraine x

I have been using Penrose and Partners since 2006. The service is fantastic and the pricing has always been fair. The surgery has joined a corporation recently (as many vets’ practices have done) but this has had no detrimental effect on the service received. Very happy to recommend the vets to anybody.

Visited on 3 December with my dog that was in labour needed to have emergency c-secton paid £1000 upfront only one puppy saved, first 3days mum seemed to be picking up but then started to go down hill tried ringing vets several times and got know answer, spoke to a different vet that told me to take her back to vets which I was going to do but unfortunately she died before we got there. Kept being sent emails and letters about the money which I still owed ,phone and explained that we were grieving and I would settle the bill in the new year then I get a highed letters saying if I didn't pay within 7days it would be referred to a collection agency, this less than a month since I visited the vets. Ive have had no sorry for your loss nothing but demands for money, they care about the money more than they do the pets