Torbridge Veterinary Group

Absolutely disgusted on how my decreased cat and myself were treated at such a difficult time! When we arrived to this vets with my beautiful girl in a box ready to be collected by the pet cremation people, a receptionist who at the time was serving another lady excitedly asked what we had in the box like we had brought in a cake for them… Then I asked her to phone me or let me know when my girl had been collected but she didn’t, then we didn’t get notified when she was ready to be collected the following week or this Friday when her paw print had arrived!!! Avoid them at all costs! I’ve given one star else it wouldn’t let me post

Lovely and helpful staff that all have the animals best interests at heart.

We came away on holiday from Norfolk with our little dog Teddy. The day after we got here we noticed that our Teddy had badly damaged his dew claw. Later that afternoon we phoned Torbridge vets and they couldn't have been any more helpful if they'd tried. They took us through a triage over the phoned and offered us some overnight solutions. Then booked us in to see the vet 1st thing the following morning. On arrival in the morning we were greeted by very compassionate receptionist who offered us a seat. The vet called us in almost immediately and was so caring towards Teddy. She took him out the back to clean his claw and returned very quickly announcing "all done for you. He was more worried about me cleaning it than he was about me removing it" We were billed considerably less than 3 figures and then wished a happy onward holiday and told if we had any further worries just to get in touch.

I cannot fault this veterinary practice. Sadly, I was visiting the area when my elderly dog Fred took ill. He was seen as an emergency and sadly his time had come to leave us…. Harriet made what could have been traumatic so peaceful… She was kind, genuinely caring and showed such empathy to me and my husband. Her love for animals was clear and our everlasting memory of Freddie’s passing will be her kindness… So thank you Harriet, you’re an incredible vet.🙏 And thank you also to the whole team at Torbridge…. From the first call I made to the follow up calls and meeting me when I arrived with Freddie, you were all amazing… So thank you to you too….

Always helpful and polite, lovely bunch of people, they look after My Peek-a-poo beautifully, now wonder she's excited about going 🤔🐩