Willows Veterinary Hospital

My dog was let down badly by vets4pets and was allowed to do home to suffer over the weekend as she was dying. Their advice was she won’t last the weekend so enjoy your time with her?! What?! She had cancer of the liver and was full of fluids and she took a turn for the worst and we rushed her to Willows and I told my son to say goodbye as we thought it was the last time we would see her. They seen how happy she was and wagging her tail and she drained her stomach and gave her end of life medication. We had another two whole weeks with her! They then came to our home and put my sweet dog to sleep, traumatic yes but she hated the car and she was tired. She passed at home where she was loved. Thank you for your professionalism, care and kindness during a very difficult time.

Louise the vet, is always understanding of our pets needs.and deals with them professionally and with great care. She reassures us and gives advice and a treatment plan. We know that our pets are having the best care.

After a particularly stressful start getting one of my cats in his carrier, our visit to Willows was brilliant. The vet and receptionist were so helpful and knowledable and definitely went above and beyond. One of our cats had been stressed and urinated in his carrier. The vet was so kind, cleaned the tray and gave me a bag for his cushion and a puppy pad for the carrier. I really really appreciated it.

We’ve been going to this practice for many, many years. Willows is a lovely, friendly caring practice. The vets are exemplary - skilled, kind, knowledgeable and empathetic. The company needs to pay them inline with other 5 star vets, if you wish to retain staff and your solid customer base.

I have used Willows for past 6 years attending for dog's vaccinations. Great atmosphere. Always efficient response from admin staff. I was able talk about costs of treatment. Vet found best treatment deal for my dog's complaint. Definately returning again when necessary.

Millie, our Mini Schnauzer has been registered with Willows Hartford throughout her life (She's 13). The reception staff and Vets are all friendly and highly professional, nothing is too much trouble. Appointments are easily arranged and waiting times at the surgery are very well managed.

Absolutely brilliant vets. Alan is just amazing especially with our rescue dog who is normally nervous around men. Alan never over prescribes treatment but only offers what is needed which allows us to have 100% confidence in him compared to other vets we have used. If I could give him 10 stars I would. Superb vet, we actually changed vets just so we could have Alan treat our dog. Superb with animals and superb with over anxious owners too! Definitely recommend him to anyone.

Very friendly and helpful reception staff, and I was acknowledged quickly then politely directed to the correct waiting area. Almost immediately, the Vet came out and called Finn in, for his 12 month check and annual vaccination and everything was easily completed. We agreed Finn could have his kennel cough treatment a couple of weeks early too, to save another trip back - top marks from Finn as usual - thank you!