YourVets - Sheldon

This is definitely an animal caring loving vets....I have had diffrent members of the practice and all have been extremely excellent and helpful....definitely would recommend bringing your pets here.

Unfortunately, my dog had a very distressing experience with this practice during my his admission for a dental procedure. My dog has a clearly documented history of severe anxiety which has been noted at every visit, he has been like this since he was a pup. Despite this, his records were not reviewed prior to admission and he was admitted as a routine patient. He was left in a kennel for approximately 3.5 hours. During that time he became extremely distressed and ultimately urinated and defecated on himself. I received a phone call asking if I could return to the practice to assist with sedating him, and when I collected him he was shaking, petrified and covered in urine and faeces. I was also very concerned to see him being handled on a slip lead despite him being a dachshund, a breed predisposed to spinal issues such as IVDD. The practice has since acknowledged that his records should have been reviewed beforehand and that there were shortcomings in how his admission was handled. They have said they have reviewed their protocols following this. I hope that the changes they have discussed help prevent another anxious animal going through a similar experience.

We're so grateful to Your Vets, particularly Barbara, at Sheldon, for their excellent care. Our cat had only been with us 6 weeks so we weren't sure what 'normal' was. When she became lethargic and lost her appetite I took her to the vets, and Barbara quickly ran tests, did a scan and drained fluid from her lungs. She made a clinical diagnosis and was able to source treatment quickly (especially given it was New Year's Eve!) The fast action made a huge difference, and our girl is now on the mend. All the vets, nurses and other staff are so compassionate and really care. Thank you all 🥰

Went to see this surgery as an emergency for a semi feral cat that has been living out of our brick shed for about 5 years. We inherited him from an elderly neighbour who passed away. He seemed like a well built healthy cat. He started developing scabs on his ears which we first assumed were from fighting. Turned out to be cancer. Was absolutely horrified. Was told he was in his teens/ senior cat and would need further investigation. Felt soo guilty for thinking it was just battle scars. Messed up my phone accessibility settings and couldn’t work out how to undo them so that I could pay the bill. I lovely gentleman by the name of Daniel at reception, saved the day by fixing the issue. Unfortunately he also had to listen to my nervous ramblings( I tend to do this when in shock and stressed!) He was extremely good natured about it. Lovely knowledgeable nurse explained next steps clearly and patiently with our adopted cat. Still gutted, but they made the whole procedure so much more bearable. Clearly a good animal loving calm practice ( and very tolerant of customers too😂) further away from my usual clinic in Solihull but will definitely be visiting here in future. Highly recommend to anyone who wants their little babies/ pets looked after well. 5 star service

There have been a few hiccups with Fudge and our time with the vets, but they have been more than happy to resolve and/or explain things clearly! The vets and nurses are always very lovely with Fudge, even if he is wary/anxious/etc Thank you guys for doing so well with my boyo!

Please avoid this vets at all costs. We feel completely let down and heartbroken by our experience with this vet. Our puppy was spayed on Friday and began showing signs of being unwell by Sunday. We rushed her back, expecting them to take her in for monitoring and proper care. Instead, we were offered multiple tests, all of which we paid for, but the results took 48 hours to come back, by which point we had lost our puppy. We were also given several different medications, again at our own cost, and then sent home without any clear explanation or cause for her symptoms. We were reassured that it was nothing to be overly concerned about — yet only hours later, our puppy tragically passed away. The vets have since admitted that they let her go home without knowing what was wrong, we are completely disgusted that they let her go home in this situation. We trusted them to care for our baby, and that trust was completely misplaced. We are devastated and feel utterly failed by their lack of urgency and knowledge and are now left without answers. Please think very carefully before taking your pet here.

Avoid at all costs,, so we took our dog to them as it’s hurt it’s leg, they first told us to rest it and another check up in two weeks, when we went back another vet seen us and kept saying the dog needs a xray at a cost of £800 and if there’s a fracture you will be looking at another £6000, we didn’t have the money at the time so needed to go away and sort something out, a week later they phoned us so we could take the dog to have a check up once again a different vet was examining the leg saying o she’s lost a bit of muscle in that leg to which then we pointed out to him his examining the wrong leg,, he also told us if we don’t get it xrayed by that afternoon they will report us to the rspca, as soon as we left there we got the dog booked into another vets for today, but in the mean time yourvets in Sheldon reported us to rspca who came out seen my dog and said herself that her leg isn’t as bad as she thought it was and couldn’t understand why they reported us, Took her to different vets today who happy that she hasn’t broken or fractured it, JUST PROVED THERE ONLY AFTER YOUR MONEY