YourVets - Solihull

I bought my cat into the out of hours with breathing difficulties, limp body and dribbling from the mouth, we were in there no longer than 10 minutes to be told they couldn't see anything wrong and gave her an anti sickness injection for the grand total of £232. After taking a day off work cause I knew something wasn't right my cats condition worsened I phoned the vets and was told it was a side affect from the anti sickness and to monitor her but if I took her back up we would be charged our of hours fees again. I got to around 11am and phoned Sheldon YourVets and took her straight up, she was then put straight onto oxygen and was having multiple tests done. She ended up back at Solihull for overnight care which I cannot fault as she was looked after and it was found my cat had aspirational pneumonia, if I didn't take my cat to Sheldon when I did she wouldn't have made it. I complained to Solihull about the initial out of hours appointment and asked for a refund to which they refused as they feel my cat was checked over thoroughly and that she had been checked over by 5 members of staff. When I asked for notes or CCTV footage of this they couldn't provide me with any and was told we refused further blood test in the morning appointment even though the vet advised against it. I didn't get my full money back from the insurance claim and I'm still very angry about the way my cat was handled in the out of hours care.

To all pet owners, please do take note of these poor reviews before taking your beloved pet to this practice. I have had a terrible experience which I am escalating further. These vets take no accountability for their actions and disregard owners geniue concerns.

Disgusted by the practice that is taking place here and they should not be allowed to continue! Took our dog here for emergency treatment and was met by a very rude, apathetic receptionist named Amanda. She wouldn’t clearly answer any questions or concerns and when showing upset emotions, due to evidently being overwhelmed by the condition of our dog, she showed no interest and threatened to call police if emotions did not subside. We had been here many hours and it was almost as if she was fed up with us. She clearly is not appropriately trained to deal with escalating behaviour, which is common in these kind of circumstances and if anything, she heightens emotions by her poor behaviour. She should not be working at a veterinary surgery if she cannot simply show any form of compassion towards pets and their owners. The veterinarians here are not much better and I am baffled as to how this place continues to stay open. A top priority for working in this field is empathy and meeting the needs of pets and their owners and this company have completely missed the mark. Rest assured we will find another veterinary surgery who will provide us appropriate support and meet our needs! In conclusion - Do not take your pets here!

Ironically perhaps my dog loves the staff here! (Once she’s inside the door that is). From a human perspective, the staff are always polite and friendly and show real empathy to pet owners and the pets themselves. Can’t recommend these folks enough!

We were treated very poorly at this vets after attending for an out of hours appointment with my dog. The vet was abrupt and unsympathetic, when I couldn’t afford the £2500+ emergency surgery my dog required, but started her on an expensive course of injections instead (not a cure for my dogs condition). I was distressed and felt uncomfortable due to the treatment I received. The vet did not save the results from my dogs ultrasound, despite charging me £150 for it, and didn’t even listen to her heartbeat during the appointment. I later got the treatment my dog needed elsewhere , for a third of the price and was treated with compassion. It took Yourvets 18 hours to send the referral to the new vets - whilst my dog was critically unwell I had to chase them for this. I have since raised a formal complaint and the response I have received is very disappointing - not addressing my concerns, covering over what happened and outright denying my truth. I would advise against taking any beloved animal here. We are now registered at 608 vets Solihull, and having a much better experience.

just wanted to say a massive thank you to all of the team for being so kind with my lovely squidge at the end of his life, particularly karla who took care of both me and squidge and was so kind to both of us 🤍 squidge received as much compassion as a larger pet would have, and i will be eternally grateful 🫶🏻

I have a BSH care cat who stopped eating and moving last week, went to emergency Sunday a little stressed obviously. I can’t thank or rate the staff and vets enough for their care for George and myself The staff went over over and above calming the “ mad cat mom” panicking on emergency visit and especially on second visit for not just George but myself. I was listened to, respected and not patronised He’s back on the bed not shaking and hiding I can’t thank you all enough Myself , Gorgeous George and all the people he helps as a care animal thanks you for your over and above care and understanding They even thought about shaving his legs in same places so it grows back the same which when your stressing about your animal is a small but important thing to help desensitise From reception staff on initial phone calls to vets thank you I hope not to see you too soon 🐾