Birchwood Vets

Reviews of Birchwood Vets

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  Simon

  Google · 20 January 2026

  Booked an appointment for our cat to get his nails clipped, as he becomes very anxious and stressed, when we try, I usually end up with scratches on both arms trying to hold him from running. 6 to 8 weeks ago, we called in to get the same treatment, the nurse said don't worry, his nails aren't that bad, and didn't charge us the £15. Brilliant, but after calling in today, for exactly the same, the bill was £25.20. Mmmmmmm, change of vets I think, because when phoning back, just to check the price, the vet answered himself, and said that it's because of the other treatment he had. SORRY BUT JUST NAILS CUT TODAY ,I said. Yes the price is correct, £15 then changed his mind to £25.20. So it's farewell to you and your money grabbing company. Ive just phoned another vets and they said £15.00 nothing more, nothing less. Willows must be losing customers in their droves, and I'm one of them. GOOD LUCK anyone who keeps going to them, they just want your money.

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  Bex Gibbons

  Google · 24 October 2025

  A mixed review, sometimes a helpful caring and helpful vets full of advice. However when my cat passed away last year it was emotional of course, I was given a panflet of very expensive costs of cremation no other options, the cheapest option was still expensive, upon reflection I wasn't even offered if I could take her home to bury her. Not one staff member offered this suggestion considering how upset I was. I lost my cat & lost ££ money. Recently I took my other cat for his booster, the reception was busy & loud [barking dogs] it doesn't make sense to walk through the dogs waiting area to get to the cat waiting area, whichever way you look at it the dogs & cats will look at each other, interact and stress each other out, the dogs weighing scale is also opposite the cat zone again triggering the cats/dogs. I personally think the reception needs a redesign. I felt uncomfortable attempting to pass the dogs and keep my cat calm with dogs barking & bouncing. I hope these aspects get addressed. Thank you

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  Mark S

  Google · 18 September 2025

  After four years as a loyal client, I’m switching vets to a practice that prioritizes animals over profit. Despite spending thousands with Willows Veterinary Group, my recent experience was disappointing. My dog, with a phantom pregnancy, was checked and vaccinated by a helpful nurse. She needed to wait before surgery to see if she would stop producing milk, but when she still produced milk, I saw a vet who prescribed medication. Now, after positive results, they want me to bring her in again for a check, charging me XXX again, just to issue a repeat prescription. This means paying multiple times for the same issue, first last week, then for the checkup that isn’t needed because I’m completely capable of checking if she’s producing milk, and then for her surgery. It feels like profit is being prioritized over her well-being. Whilst paying for her treatments etc isn’t an issue for me, I absolutely take an issue in profit making over the health of my dog. I’ve had good experiences in the past, but I’ll now seek a practice that truly puts animals first.

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  Caroline Starkey

  Google · 17 September 2025

  I took our 2 kittens to Birchwood Vet's for their first vaccinations. All of the staff were extremely professional and friendly. Everything that I need to do over the next couple of months was explained thoroughly. Nothing was too much trouble.

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  Ian Lomas

  Google · 5 September 2025

  They are very good and make our dog welcome. We have no problems in getting the required treatment, either regular such as vaccinations and tablets or treatment for illness. Would recommend them to anybody with a pet.

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  David Murphy

  Google · 16 July 2025

  Fantastic service for our beautiful little puppy Mabel. Have been with Willows fir three years now with our other dog Molly. Always a smile when visiting and find the monthly health plan is value for money.

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  H HH (HHH)

  Google · 25 June 2025

  I would recommend Birchwood Vets without hesitation or reservation, the care they provided to our loving dog Bud and the support to myself was above and beyond - we have been with the practice a number of years and have nothing but kind words to say about every member of the team - if I could just convince you all to open a practice in Spain it would be perfect. Once again thanks for the support during what was an emotional time yesterday. x x

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