Downland Vets - Hailsham

I personally could not fault my experience with Downland Veterinary Group in Hailsham and I believe that TrustPilot should be used as a platform for positive experiences as well as a means to show displeasure with a company. My 19 year old little girl, Mitzi, had been with this particular branch for just over 3 years and I can't fault them in any way. Is it expensive, sure, but as are all vets and at least I knew she was getting the best care I could pay for. I always had the same Veterinary Surgeon (Victor) who always offered advice, was never pushy and you can tell has a genuine love for both his job and for the animals that come in to the practice. It was clear he wanted what was best for Mitzi and the support and advice on how to try and help her recover, no matter the end result, was really appreciated. He was incredibly respectful and compassionate when we had to let our Mitzi go, words cannot describe how much that meant to both myself and my wife. A particular thank you to Laura, who held her and whispered to her to keep her calm as she was put under anesthesia - she was deaf so couldn't hear you but we really appreciated the effort and I'm sure she would have done too. Despite how hard the few months leading up to letting her go was, it was a relief to know that despite everything she was well looked after and everyone did their best for her. No good vet can function without their reception team either. Thank you to Kim and Amelia for helping us arrange our constant appointments in the last few months and arranging all of Mitzi's pharmacy worth of medication. No "branch" is perfect, but I'd definitely trust the people here again with the safety and care of my pets. Thank you. Kirk & Orlagh

I can’t recommend this veterinary practice highly enough. From the moment you walk in, you’re made to feel welcome. The reception staff, especially Patsy and Amelia, are always so friendly, approachable, and helpful. Nothing ever feels like too much trouble. The vets themselves are fantastic. We have a Shar Pei who has had quite a challenging year with her health, including a phantom pregnancy, complications following her spay, eye surgery, and ongoing skin issues. Throughout it all, the team has been incredibly supportive, knowledgeable, and reassuring. They’ve taken the time to explain everything clearly, offered great advice, and always treated our dog with such care and compassion. Thanks to them, she’s now happy and healthy again, and we feel completely confident in the care she receives. We’re so grateful to have such a dedicated and professional team looking after her.

Best vets around, have been amazing with all my pets. Staff are very lovely and always accomidating and approachable. Highly reccomened

Both my cats Effy & Maine are registered with Downland Vets we currently go to Hailsham but sometimes between the three of them. Effy is suffering with terrible skin allergies and they’ve been amazing, always so welcoming, friendly, professional and go through everything in detail with me to make sure both of my cats are getting the best care. I would never take them else where, this is by far the best vets🙏 highly recommended

Very professional and kind. At a point when your scerd and worrying about your pet they were reassuring and caring. Would highly recommend.

I just had a telephone consultation with Nurse Nicola having spoken to a very helpful Receptionist. I was given advise and reassurance at no cost. I feel alot more confident with the advise given as to how to help my newly adopted very stressed cat. I have registered with the practice and will be looking into joining the pet club. I am very grateful for the Proffesional help and support.

They booked me in the morning I called, and saw to Ruby straight away. Very professional, knowledgeable, and absolutely lovely & caring. Felt Ruby was is the best of hands.

The team here are amazing and victor always looks after my mischievous dog! They all know the animals and feels like they really care and not just any animal! Great service by all nurses and people on the desk! Always happy to go back even if it's not under the best circumstances.