About White Oak Vets
Welcome to Firstvets, a veterinary practice located in the beautiful town of Durham in County Durham, England. The practice is open to all pet owners who seek a friendly, professional and affordable service for their furry, feathered or even scaly friends.
Firstvets boasts of a team of highly experienced and knowledgeable veterinary professionals that includes Dr. Zoe Dykes BVSc MRCVS and Dr. Charlotte Stephenson BVM&S MRCVS. Both of these veterinary surgeons are passionate about animal welfare, and they have a special interest in birds, cats, dogs and small mammals. The practice also has Mrs. Sharon Armstrong RVN who is an experienced veterinary nurse who is equally passionate about animal care and welfare.
At Firstvets, the team is dedicated to delivering first-class medical care, treatment and advice, and they strive to create an environment where pets and their owners feel relaxed, comfortable and at ease. Safety, commitment, and professionalism are the core values of the practice that are witnessed with every interaction.
The practice has a wide range of veterinary facilities to cater to various pet’s needs, including referral interests and practice interests. Firstvets acknowledge that every pet is unique; hence they offer individualized treatments tailored to satisfy each pet’s specific need. The team also ensures that pet parents are always kept informed and up to date on their pet’s wellbeing. This is to make sure pet parents are confident with the care their animal receives.
If you are concerned about your pet’s health, or just want to ensure your pet is up to date in preventative care, you are welcome to visit Firstvets. The clinic is located in a convenient location, making it easily accessible to everyone. The team at Firstvets promises to provide a friendly reception, prompt consultation times, and impressive healthcare delivery to your pets.
The veterinary practice provides appointments and consultations, but the team is always on hand to offer advice on everything from vaccinations to nutrition, and from behavior management to dental health.
The clinic has a warm, friendly atmosphere, from the minute you walk through the door, you and your pet will be made to feel welcome. The staff is always on hand to provide excellent customer service and exceptional care for the animals.
Firstvets is committed to making veterinary care affordable to all pet owners. Upon visiting the practice, you’ll find that their prices are fair and reasonable but with no reduction in the quality of care delivered to your pets.
In summary, Firstvets is a veterinary practice that prides itself on providing exceptional care, attention, and medical treatments to pets and their owners. The skilled and friendly staff ensures that every pet and owner who visits the clinic receives first-class care, attention, and a warm welcome.
Part of CVS Vets
Animals we care for
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Birds
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Cats
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Dogs
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Small Mammals
Services
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Referral interests
Opening hours
- Monday
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- 8:30am – 6pm
- Tuesday
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- 8:30am – 6pm
- Wednesday
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- 8:30am – 6pm
- Thursday
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- 8:30am – 6pm
- Friday
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- 8:30am – 6pm
- Saturday
- Closed
- Sunday
- Closed
Reviews of White Oak Vets
Based on 5 reviews
- 5
- 40%
- 4
- 0%
- 3
- 0%
- 2
- 0%
- 1
- 60%
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Andrew Cammiss
Google 22 January 2026
Absoluetly amazing service, we took our little dog Jess here who had breating problems. After scans and x rays we discovered she had a huge tumour and she was to be put to sleep. The staff were so helpful and empathetic allowing all of my children to visit her and give her cuddles before she had to go. Thank you for being amazing and looking after our little Jess dog.
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Lulu
Google 29 August 2025
we were on holidays for a week and our dog injured his right paw. The vet at the white oak told us he didn’t need a x-ray and wait until we going back to our vet… (it makes us think about he didn’t gonna have a following appointment with them = no more money) He had a BROKEN toe which we could find it out a week earlier with him at white oak but he refused to do an x-ray as it wasn’t “needed”. so, no, i won’t recommend this vets at all. £107.37 for an appointment and painkillers. Our insurance tried to contact them several times and no answer!
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Ben Bell
Google 16 July 2025
Absolutely terrible place. Took my dog there to have a lump looked at. Paid for the consultation, they then said it needed to be removed. They stated it might be cancerous but couldn’t check till after removed? Went through insurance with the procedure and they charged nearly £4000 for the operation and follow up appointments. Now over a year later they have came back to me wanting another amount of money for an admin cost to make the claim, more money for cream giving for the wound that was not covered and also saying excess not fully paid. I explained admin cost etc was not explained. I asked for proof of the cream to say I received this on different day so that I could see it wasn’t covered. They cannot give any proof etc. All they want is money.
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jlhxo
Google 10 July 2025
Couldn’t fault them if I tried! The ladies at White Oak Vets have been fabulous, especially Charlotte! Who has made my kitty cats experience at the dreaded vets as calm and friendly as possible for them. It’s never nice leaving them but I do feel as though they’re in a safe and nurturing environment in their hands and they have a genuine love for the animals. Won’t take my pets anywhere else now I have them registered! Thank you for tKing extra special care of them x
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SandraT
Google 2 July 2025
After losing my dogs brother 6 months ago due to hip dysplasia my girl his sister started limping, alarmed I saw vet, I was tearful and very upset that girl may have same crippling condition. got bloods done about 250, next step 4 xrays of hips and anesthetic quote was needed. Been doing dog self funding rescue and rehoming over 20 years, many medical bills paid for by myself Was shockto be quote 1200 plus. I explained I felt that was horrendous price. I was told with a gentle sweet voice, bills have gone up, staff wages have gone up etc. I bookrd my dog in and then phoned 3 other vets in area askingfor a price quote. The cheapest was 750, the 800 and last one was 860 max. The white Lion had a very bad reputation of over pricing and continue unnecessary of medication on a lot of its review. White Oak vets is a take over of white Lion, theyve just moved to Peterlee. Im disgusted that they appear to be continuing down the same road as White Lion was. Having people over an emotional barrel and then trying over charge even with a sweat caring voice is blood boiling. Please always ask for price before agreeing anything no matter how caring they seem. Shop around, you don't have to stay at any vets. I've just saved myself 400 hundred pounds by making 3 calls. Sadly in my view vets services are turning into a money sucking industry when you are at your most emotionally upset and vulnerable time when your fur baby is unwell. I feel I have been knocked down by a car and someone has tried to rob me. All my phone calls are recorded and happy to provide evidence of this experience. It seems it cheaper to use euthanasia rather than an xray. Only rich foolish people will be able to afford pets. Sadly vets comments suggest im emotional and poor. No im angry at being overcharged or ripped off by people, services that are suppose to help with a fair price. As a person that has self funded over 30k of treatment for rescued dogs over last 7 years alone, I have a good understand of prices of vets. Please see pic of bill I have paid for 4 xrays and service for same treatment I was quoted by White Oak vets at 1200. Please note 644 pounds opposed to their quote of 1200. Please shop around and learn. I would not return to this vets even if it was free, they have shown their true colours.
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Common questions about White Oak Vets.
What pet owners typically ask before they call.
- Where is White Oak Vets?
- White Oak Vets is a veterinary practice in South Hetton, County Durham. The full address, phone number and opening hours are listed on this page.
- Which animals does White Oak Vets list care for?
- White Oak Vets lists care for Birds, Cats, Dogs and Small Mammals. Call the practice to confirm current clinician availability for your pet.
- Which services are listed for White Oak Vets?
- The Vet Verified listing includes Referral interests. Contact the practice to confirm the service is currently available and suitable for your pet.
- How do I book an appointment with White Oak Vets?
- Call the practice directly using the phone number on this page. Online booking through Vet Verified appears here when the practice switches it on.
- Is White Oak Vets listed on the RCVS register?
- Every practice on Vet Verified is cross-checked against the Royal College of Veterinary Surgeons' public register. Verified practices carry the verification mark beside their name.