Grange Hill Vets - Lichfield

This was my first time at Grange Hill Vets and all I can say is excellent . A friendly welcome, Rosie is a stray from Birmingham Dogs Home and had previously been attacked and she has issues with meeting other dogs and is afraid of them. Everybody was understanding, friendly and helpful and provided help and support. She was very good with the vet having a check up and her tail never stopped wagging and she was very comfortable being there. If you require a good vets, give them a call. Thank you from Rosie.

I recently brought Jelly in for a visit and was thoroughly impressed by the care and professionalism of the entire team. The staff examined Jelly carefully and took the time to explain everything to me clearly, which I really appreciated. When it became clear that a specialist referral was needed, they made a smooth and suitable arrangement to transfer Jelly to the Pool House Veterinary — the whole process was seamless and stress-free. I'm pleased to say Jelly has since been discharged, though she will be returning to Grange Hill Veterinary for follow-up care, which speaks to the ongoing relationship and trust I have in this practice. Every member of the team I encountered was professional, caring, and genuinely kind. I wouldn't hesitate to recommend this practice to any pet owner. Thank you for looking after Jelly so well!

Would recommend Grange Lane everytime The vets , Nurses and reception staff are welcoming and take a real interest in your pet Love the cat table complete with a calming spray to use 😀

Terrible service. Our belgian mallinois has a paw injury and we called Grange vets stating as he is in pain and given the breed he is likely to be aggresive and would benefit from being sedated outside. The receptionist was very rude and said they will "check with the vet", cut the phone off so we had to call back and their response was "we won't be admitting new patients this weekend so would need to be registered on Monday". This was just a way of not caring for our dog without saying no. We do not recommend these vets at all.

Very friendly relaxed environment. Very knowledgeable and helpful staff. My dog had a very calm and happy experience and was not anxious.

3 stars for unblocking Oscar’s bladder and for the staff that showed genuine empathy for Oscar and the position I’d found myself in needing to find £1300 for vet fees. I appreciate that vets might have issues with non payers, but being so callously strict in emergency situations does not help the thought process, and I was left thinking at one point that I’d have to have Oscar put to sleep, and though it was all ‘it’s the kinder thing’, it really just felt like it was because I wouldn’t be able to pay the full bill until I got paid less than a week later. I spent the best part of a day crying, devastated and wracking my brain to find a way to be able to keep him alive. They seemed to offer a more relaxed approach on the payment in full rule when they thought I’d decide to euthanise him, but we ended up deciding to try to save him because he is family. I paid £550.00 on the first day which my adult son loaned me, and I told them I would pay the balance on payday (which I did) and at this point, if they were willing to be a little more forgiving in the event I chose euthanasia, they could certainly do the same for us wanting to make him well again. The final kicker to this situation was that on the same night I paid the remaining bill amount, I took Oscar to the out of hours PDSA vet in Birmingham because he was shaking from being in a lot of pain. They gave him an injection of anti inflammatory which helped massively and they said it would last 24hrs and to speak to my vet about getting a prescription. So I called them up and explained to them that I’ve just paid them £1300 and don’t have anymore money until 7th November, I was told that I would need to pay the £37 for this on collection. They dug their heels in for £37 after being paid £1300. The out of hours PDSA vet scanned Oscar’s bladder using an ultrasound machine and I was allowed to watch as he explained to a learner/student what he was seeing (at that point there was no blockage) which massively put my mind at ease. There’s was no definitives like that from Grange Hill, just a lot of what ifs and maybes so you’re just left grasping for any reassurance. I suspect that this practice is so used to the money bags pet owners, they presume the poor people coming in their doors are going to shaft them and would rather see their family members euthanised than give a little give. The photo is of Oscar taken tonight, doing wonderfully despite not being able to get him his anti inflammatory medication.

From experience the vet/nurses/receptionist etc are great people. My Tacco past away on Saturday, they had for years looked after him. This was a terrible thing to go thru but they made it the best it could be. The use of a separate part of the house for his passing, made for us, I little more bearable. I could not thank them enough.

I would not like to use any other veterinary service. I have been a customer for well over 30 years, first with cats, then dogs, and the service has always been second to none. Their standards have always remained high. Friendly and helpful staff. I trust them completely with the health care of my 2 frenchies.