Medivet - Merthyr Tydfil (Ash Veterinary Surgery)

Excellent service. Was welcomed by the staff who were bright and cheery. The vet was excellent with my puppy and gave him a thorough check up before his injection

We visited Medivet to get our 2nd lot of injections for our puppy Charlie. This was our first visit to Medivet and the receptionists welcomed us warmly. The vet was lovely and very thorough giving Charlie a puppy check then his injections. The waiting area was very clean with plenty of water available for the pets and the seats were comfortable. Air conditioning kept the pets and their owners nice and cool. Their prices are very competitive too.

My two cats were very calm, the vet was gentle but firm and overall a very happy experience for both of them. They had their overall checkup and vaccines for the year.

The staff are great, very helpful and considerate. The vets have been really good with both of my cats, treating them with care and compassion

I registered my dog on the Friday morning and I had an appointment made for me on the same day. Due to my usual vets not being to accommodate my dog for 2 days. I'm so glad I chose medivet as they were through with my dog and very helpful when I rang worried about my dogs eye. I will be transferring my other dog over the medivet aswell. I would go anywhere else now. Thank you to all staff.

All staff at Medivet in Merthyr always welcome us with a smile and ensure both dogs are happy and comfortable each time we have visit, to the point where my dogs actually enjoy their experience at the vets now.

I took my pet in today and, unfortunately, had a very poor experience with the receptionist. When I approached the desk, I was completely ignored despite standing directly in front of them. I want to note that the vet themselves was great — no issues there at all. After leaving the vet room, I went back to the desk and was ignored again. I actually had to speak up just to be acknowledged. Correct me if I’m wrong, but a receptionist’s role is to make clients feel welcome and informed — not invisible. I’ve honestly had better customer service in a self-checkout line. Considering the amount of money paid, I expect at least the bare minimum of courtesy. I hope this review is read and taken seriously, and that steps are taken to improve the front-desk experience.