Medivet - Worthing (Heene Road Vets)

Reviews of Medivet - Worthing (Heene Road Vets)

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  Andrew Whatley

  Google · 8 January 2026

  Got invoice for recent check for Thyroid issue - checked price of medication, was charged £103 for a single bottle. Naturally checked online for same medication, almost every other outlet selling identical size bottle for between £43-£46. How on earth do you justify that markup? Since they have changed from Heene Road Vets it's felt like their primary focus has shifted from caring for our cats to extracting as much money out of us as possible, and the turnover of vets doesn't make you feel like there is any continuity of care even if they are friendly and kind enough when we visit. I really don't want to change vets as they have cared for our cats for over 12 years but I am also not prepared to be fleeced any more 😥

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  Patsy Newton

  Google · 28 October 2025

  First time at this vets . Reception very friendly and Millie quite happy with the vet we saw. Will definitely go there again.

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  Kim Sikotowsky

  Google · 18 October 2025

  Very long story short It’s natural when you have been through the mill to want to recount all the details but in this case I will only state the salient facts. A couple of months ago, our dog, Merlin, was experiencing pain in his rear leg which was diagnosed as a partial cruciate ligament tear. Options on how to treat this were discussed with Medivet and we did have a proposed plan of surgery. In the interim, we were offered a steroid injection into the painful area and this was administered. A few days later, we reported to Medivet that he was suffering from quite severe nausea and vomiting. The diagnosis was that it was either possible that the steroid had in part infiltrated his blood stream or that it was a reaction to the steroid and another ibuprofen based medication he had been prescribed for pain. There were no concerns for his well being. Merlin continued to go downhill – off his food, sickly, not well at all. There were several more appointments at Medivet at this stage and the diagnosis was repeated as a reaction to his medication. Meanwhile, we had googled his symptoms, especially post the steroid and there were very clear indicators for damage to the pancreas. This was raised with the vet who said we could check via bloods the next week. We continued to be very worried about Merlin and asked Heene Road to see him within that same week. They had no room but referred us to their Littlehampton branch where he saw a vet. She appeared to concur with the diagnosis of a meds interaction. She changed his pain medication. We have a very big issue with the treatment we received there. Our experience was that after a significant wait, which we didn’t mind, we had an appointment with the vet that lasted no less than 5 minutes and we consider far less than 10. We recall being very shocked at how cursory the examination was but when Merlin’s notes were requested by his new vet and shared with us, the Medivet vet and ourselves seem to have a very different recollection of how long and thorough that appointment was. Her written account didn’t match our recollection of the experience. The end result was that Merlin was admitted to the new vet’s hospital on a Sunday morning, two days after speaking to Medivet about him, because he was desperately ill over the Saturday night. He was a very sick dog and no one expected him to survive. He was diagnosed with Necrotising Pancreatitis and spent 5 nights in the dog hospital (not under Medivet). They saved his life. We feel that had we stayed with Medivet who failed to identify how very sick he was, he wouldn’t be here now. He is still a sick dog but seems to be coping well at the moment. We do feel that had Medivet diagnosed him correctly sooner, he may not have been as terribly sick as he now is. We have reached out to Medivet for their comments which, as you would rightly expect, were received as an explanation of his treatment and the decisions behind it. The last communication we had with Medivet was us asking for details of who to make a complaint to regarding the Littlehampton care, to which we have received no response.

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  Eve Kh

  Google · 27 August 2025

  My experience with them was really good, the rabbit was happy even after the operation he was calm and painless and when we got home he was eating and doing his business normally. The staff are really care about the smallest details and I highly recommend them. I thank the friendly team for everything and the place is really clean and everything is sterilized. Thank you

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  Diane

  Google · 6 August 2025

  I can’t thank the staff, nurses and vets for all the love and care you have given my cockapoo in the last few weeks. Great service, professional and caring, definitely recommend this practice.

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