Medivet - Worthing (Heene Road Vets)

Always greeted with a friendly smile by reception team. Vet very knowledgeable and great with my pouch ❤️

Absolutely lovely team at Medivet Worthing, from first contact to referrals, to follow ups, they are so helpful and extremely caring of all our pet needs. We have 100% trust in all they do and we happily continue to be loyal to our local Medivet; thank you all so much.

Huge thank you to the 5 star team at Medivet especially to Marc and Ali as well as Chloe and Sam who looked after Harry post op. Not forgetting Mel, Astrid and Nicola and especially Simon who always went above and beyond to help with advice for our wonderful Harry Bassett. Huge thanks to Nurse Angela for her advice and such great care (his favourite nurse) throughout his life. Can't thank you all enough xx

I took my cat to be neutered and chipped and they looked after her so well. The vet explained the process to me beforehand, left space for any questions and reassured me that it would all be okay. My cat was quite scared and agitated when she came round but they looked after her so well and said I could contact them at any time if I had any questions or needed help. My cat has also healed very well and she'll soon be able to enjoy outdoor adventures.

First time at this vets . Reception very friendly and Millie quite happy with the vet we saw. Will definitely go there again.

My experience with them was really good, the rabbit was happy even after the operation he was calm and painless and when we got home he was eating and doing his business normally. The staff are really care about the smallest details and I highly recommend them. I thank the friendly team for everything and the place is really clean and everything is sterilized. Thank you

I can’t thank the staff, nurses and vets for all the love and care you have given my cockapoo in the last few weeks. Great service, professional and caring, definitely recommend this practice.

Got invoice for recent check for Thyroid issue - checked price of medication, was charged £103 for a single bottle. Naturally checked online for same medication, almost every other outlet selling identical size bottle for between £43-£46. How on earth do you justify that markup? Since they have changed from Heene Road Vets it's felt like their primary focus has shifted from caring for our cats to extracting as much money out of us as possible, and the turnover of vets doesn't make you feel like there is any continuity of care even if they are friendly and kind enough when we visit. I really don't want to change vets as they have cared for our cats for over 12 years but I am also not prepared to be fleeced any more 😥

Very long story short It’s natural when you have been through the mill to want to recount all the details but in this case I will only state the salient facts. A couple of months ago, our dog, Merlin, was experiencing pain in his rear leg which was diagnosed as a partial cruciate ligament tear. Options on how to treat this were discussed with Medivet and we did have a proposed plan of surgery. In the interim, we were offered a steroid injection into the painful area and this was administered. A few days later, we reported to Medivet that he was suffering from quite severe nausea and vomiting. The diagnosis was that it was either possible that the steroid had in part infiltrated his blood stream or that it was a reaction to the steroid and another ibuprofen based medication he had been prescribed for pain. There were no concerns for his well being. Merlin continued to go downhill – off his food, sickly, not well at all. There were several more appointments at Medivet at this stage and the diagnosis was repeated as a reaction to his medication. Meanwhile, we had googled his symptoms, especially post the steroid and there were very clear indicators for damage to the pancreas. This was raised with the vet who said we could check via bloods the next week. We continued to be very worried about Merlin and asked Heene Road to see him within that same week. They had no room but referred us to their Littlehampton branch where he saw a vet. She appeared to concur with the diagnosis of a meds interaction. She changed his pain medication. We have a very big issue with the treatment we received there. Our experience was that after a significant wait, which we didn’t mind, we had an appointment with the vet that lasted no less than 5 minutes and we consider far less than 10. We recall being very shocked at how cursory the examination was but when Merlin’s notes were requested by his new vet and shared with us, the Medivet vet and ourselves seem to have a very different recollection of how long and thorough that appointment was. Her written account didn’t match our recollection of the experience. The end result was that Merlin was admitted to the new vet’s hospital on a Sunday morning, two days after speaking to Medivet about him, because he was desperately ill over the Saturday night. He was a very sick dog and no one expected him to survive. He was diagnosed with Necrotising Pancreatitis and spent 5 nights in the dog hospital (not under Medivet). They saved his life. We feel that had we stayed with Medivet who failed to identify how very sick he was, he wouldn’t be here now. He is still a sick dog but seems to be coping well at the moment. We do feel that had Medivet diagnosed him correctly sooner, he may not have been as terribly sick as he now is. We have reached out to Medivet for their comments which, as you would rightly expect, were received as an explanation of his treatment and the decisions behind it. The last communication we had with Medivet was us asking for details of who to make a complaint to regarding the Littlehampton care, to which we have received no response.