Grove Lodge Vets - Tarring

I love to use the Tarring road branch for my dog Monty. It is a bit quieter for us, so feels less stressful, and has a really wonderful team. I like that we see the same vet, Trisha, she has such a kind manner which puts both you and your dog at ease. That means a lot to us. Great friendly reception staff too. A lovely branch and easy parking too have already recommended to a neighbour!

The staff at the Tarring Road surgery are all very helpful, enthusiastic, professional and easy to talk to. Perhaps more importantly our, elderly female dog is quite happy to walk through the surgery doors.

I've been taking my cat here for years, wouldn't take him anywhere else, Kate on the reception is so lovely, warm and welcoming, always there to help and is such a attribute to grove lodge vets, thank you Kate 😊

To all pet owners: I strongly urge you to avoid corporate veterinary chains and support independent vets while they still exist. Grove Lodge is owned by IVC Evidensia, a large equity-backed group whose business model appears to prioritise shareholder profit over animal wellbeing. For us and our young cat, this translated into being ushered toward maximum intervention at astronomical cost. IVC Evidensia’s senior leadership team isn’t made up of veterinarians. The Chief Executive previously ran supermarket and pharmacy chains, and the Chief Operating Officer came from telecoms and car-maintenance retail. Their expertise lies in maximising customer throughput and profit margins, not in animal care. In our case, we were charged £2,000 for the hospitalisation of our young, otherwise healthy cat for a non-severe gastrointestinal upset, having been led to believe that failing to do so could risk his life. Additionally, his IV line became dislodged halfway through the night and was never replaced, undermining the justification for his treatment. We felt exploited during a highly emotional time – pushed into unnecessary escalation instead of being offered a sensible, stepwise treatment plan. This was not necessary. Our cat was poorly, but not dying. Our complaint was rerouted to IVC Evidensia’s head office, where we were offered a token 10% refund for “unadministered fluids” but no accountability or acknowledgement that a £2,000 bill was excessive. Our lad is now back with us and has recovered from his traumatic experience with home love and care. We most certainly will not be returning to Grove Lodge. If you value transparency, compassion, and proportionate care, support an independent vet who still puts animals before profit.

Best vets ever. Would never trust anyone else with my cats.

I saw three vets with my very unwell kitten. I’ve had cats a long time and knew he wasn’t well, I felt like we were fobbed off by the first 2 vets as ‘over concerned’ owners. By the third vet we were taken very seriously and we got the treatment we needed and he spent nearly a weeks stay in the vets, and the reception team were amazingly helpful with the insurance claim. I can’t give a full 5 stars because I feel if we hadn’t pushed to keep being seen, we would have had a very different outcome. The treatment was exceptional once we were taken seriously.

Best care for any pet out there & always feel reassured friendly & at home!