North Downs Specialist Referrals

Reviews of North Downs Specialist Referrals

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  Sally Millen

  Google · 6 March 2026

  I would like to express my sincere gratitude to the team at North Downs Specialist Referrals for the exceptional care and treatment provided to my two-year-old Maltese, during their diagnosis and treatment for a mast cell tumour. From the very beginning, the professionalism, compassion, and attention to detail shown by the entire team gave me great confidence that my dog was in the best possible hands. The process—from consultation to treatment and follow-up—was handled with clarity, kindness, and a genuine concern for both my pet’s wellbeing and my peace of mind as an owner. I would especially like to recognise the expertise and support of lead small animal oncologist Katherine Smallwood. Her knowledge, calm reassurance, and thoughtful recommendations were invaluable throughout the treatment journey. She took the time to explain every stage of the diagnosis and treatment plan clearly, ensuring I fully understood the options and felt confident in the decisions being made. Thanks to her expert guidance and dedication, my dog received outstanding, comprehensive care and is now in remission. It is evident that the staff at North Downs Specialist Referrals are deeply committed to providing the highest standard of veterinary medicine alongside genuine compassion for their patients. I am incredibly grateful for the care my dog received and would wholeheartedly recommend North Downs Specialist Referrals to anyone seeking specialist veterinary treatment. Thank you again for the remarkable work you do.

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  Heloisa Righetto

  Google · 12 January 2026

  We had an excellent first appointment after being referred by our regular vets. The vet, Lara, took her time to ask us questions and thoroughly explain what needed to be done, all the options, and why. Our boy was admitted for tests and the costs were explained upfront. I am very impressed and happy with the care he received. I feel relieved that we finally have a plan to treat my dog's chronic issues after so many years of guesses. Huge thanks to the NDSR team!

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  Malcolm Bates

  Google · 10 November 2025

  I took my Greyhound boy Chas for dental assessment after getting him from a rescue who had neglected his teeth. The initial interview and subsequent treatment was very well conducted and root-canal therapy applied. Ae came home showing no sign of anaesthetic snd went straight back to his normal routine. Superb work conducted by Rachel Perry and team.

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  Stephen FB

  Google · 10 October 2025

  Unfortunately, both of my dogs have had to visit NDSR over the past four weeks. My dog Max was found to have an extra vertebra that was pinching his spinal cord and causing him excruciating pain after play. His surgeon, Natalie, was amazing — she stabilised his spine, and he’s now recovering really well. My other dog, Sam, became extremely unwell and lost nearly 3 kg in less than four weeks. He was assessed by the internal medicine team, who carried out extensive tests and sadly discovered an aggressive, incurable cancer in his liver. Thanks to their thorough investigation, we were able to spend valuable, comfortable time with him without the need for invasive surgery before we had to let him go. I can’t thank all the teams who cared for both of my dogs enough — they were all brilliant. This hospital is truly state-of-the-art, and the staff are exceptional. Thank you to everyone at NDSR for all your help and compassion over the past few weeks. You are all truly amazing.

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  Valerie Lalenkova

  Google · 1 October 2025

  After reading some of the negative comments, I’m not sure if we were just lucky or if those reviews are misleading, because we had an absolutely great experience at the clinic. Yes, it is expensive—but veterinary care often is. Considering they have the latest technology, qualified specialists, and a fully equipped in-house surgical facility, we found the pricing acceptable. At no point were we misled or surprised by hidden costs. In fact, during the initial consultation, Dr. Richard S. clearly explained both the best- and worst-case pricing scenarios. He even recommended a less expensive procedure than the one we had been referred for, as he believed it was more appropriate for our baby Mia and her condition. I honestly don’t understand how some people ended up with unexpected bills—our experience was the opposite. Both the doctors and reception staff were extremely transparent and upfront throughout the process. Mia was cared for with real compassion. She’s a very nervous girl, but Dr. Richard handled her with a calm and gentle approach. I highly recommend this referral clinic.

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