Priory Vets - Redhill

This has been the best vets practice I have taken my dogs to. Registration was super easy and thank god I registered a week or 2 prior! My French bulldog was showing symptoms of pain in his back / hips. The emergency 24 hour vets / phone line for advice was brilliant. Called at 6am and spoke to a really calm and reassuring lady who got me an appointment at 9:15am the same day (non emergency) . Lucky it was so early as we currently have a heat wave that French bulldogs could not tolerate a car journey. The vet was so lovely, kind, caring , compassionate. Talked me through everything. She was excellent. The practice has air con and water available for your dog also. the emergency line , the vet herself and the receptionist were 10/10. Also I expected a huge bill like most vets and was taken back at the small amount I needed to pay. I couldn’t recommend enough. Thank you all so much!

Took a dog in for castration, used gayton for my jack russel before. The difference, they did not put a dressing on and the site is now infected. This is rather stupid, I am not a medical professional but not dressing cut marks on flesh after a surgery sounds rather stupid. I am angry at the outcome. Update: Upon review, they made us wait an hour+ and they did not even remove all his testicles. This after infection. I am super pissed off.

Had my two guinea pigs neutered here. The vet was knowledgeable about guinea pigs (using the abdominal rather than scrotal method) and everyone was lovely.

Used to think highly of this practice. Very much gone downhill. Rude unhelpful staff. Owner very patronising. Only interested in taking your money over animal care. Had to visit my overnight emergency the vet on call was unwell. Sent home. My dog became worse had to go back was told nothing they could do vet was unwell but could leave her there for observation. My choice to take her home where she was better off. Called again first thing in the morning was told they were busy and could not have an appointment. Send photos and videos of my dog in distress still no help. Had to find an alternative vet who immediately hospitalised and treated. Complete wrong diagnosis. Now they are chasing me for nearly £300 for a waste of time overnight visit. It’s all about money to them. The practice is now getting a bad reputation. If you’re thinking of joining this practice I would think twice.

The team were amazing. From the moment we entered to the moment we left, we had such a fantastic experience. No question to silly and you can tell the whole team loved to be with our kitten. I would give more stars if I could. Definitely consider them for your pets needs.

Today I visited Amanda at Redhill with my new kittens, I cannot recommend Priory enough. Over many years my animals have been under the care of Priory, and whether it's a routine check up, an emergency or when the time has come to say goodbye I would not want to go elsewhere. I have never felt rushed during a consultation, I have absolutely no doubt my animals are their prime concern. Ultimately I trust them with my pets life. Genuinely kind and caring and have always made a very hard time a little easier.