Gayton Veterinary Group - Horley

Outstanding customer care. We had an emergency situation with one of the dogs with no means of immediate transport to get her to the surgery. Due to the situation a vet and nurse were dispatched to collect the dog, take her back to the surgery and deal with the problem within a very short time period. The team went above and beyond what would normally be expected, particularly as we know how busy they were. We can't thank them enough for the care and attention they showed not only to Dolly, but the rest of the family in their time of need.

I've been with Gaytons for years and just taken my new rescue dog there and the service and care is incredible . Always found them thorough with our last four dog's and from my consultation today, it has only reconfirmed this. Outstanding service. Still great 17/09/24

I do not understand the negative reviews of this practice. I have always received excellent service from both vets and reception staff, I have used them for years. My only grumble is the lack of 24 hour care now in place, if my animal is ill or injured out of hours I am now expected to travel to Cheam which is totally impossible. The 24 hour care is one reason why I had moved to Gaytons in the first place

I don't doubt this company have the best interests of animals at heart. But they charge extortionate prices without any consultation in advance. My cat had a urinary infection that cost me north of £500 for one consultation. My dog has a recurring ear issue that he has been treated with the same medication, but they insist on booking an appointment to repeat the prescription. I am left questioning if I can afford to keep pets and stated this in an email but haven't had a response.

If you want a personal touch vets this is the place. All the staff are wonderful and Lucy and Nikki have looked after our pets for years. Fiona and Liz are also also really friendly and caring. When we’re looking for more pets we wouldn’t go anywhere else.