Oval Pet Centre - Welling

Reviews of Oval Pet Centre - Welling

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  Ruslan Bazibaev

  Google · 20 January 2026

  Went to this veterinary practice last week because my cat was constantly itching. I told them that she might have fleas, as she had suffered from them before, but I was told that she was clean. They gave her an injection for flea dermatitis, which most likely wasn’t needed at all. When I got home and checked my cat myself, I found an incredible amount of fleas on her. I asked ChatGPT what to do, and it helped me understand all the stages: how to treat my home against fleas, what to do, and for how long I should take my cat away. I then called the clinic to book proper flea treatment, as we were running out and because at the appointment they said they could give her a better one. However, because I had already given her flea treatment the day before (as they never got back to me about when the new one would be ready), when I came to the centre today they refused to give me the new treatment. They also initially prepared the wrong product — a one-month treatment instead of a three-month one — and if I hadn’t called the vet to clarify, they would have given it to me without any issue. After speaking with the doctor, they said they were worried I might overdose my cat. Don’t get me wrong — I love my cat and would never do something like that. But it’s strange that they are worried about overdosing, yet had no concern about giving an injection that may not have been needed in the first place. I am very disappointed. I spent a lot of time on the phone and at the vet centre for no reason. The injection was supposed to stop her itching, but it didn’t help at all. I paid £100 for nothing, and at the end of the day I did not receive good service — just wasted time. Not recommended at all. Please be careful.

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  ros riddell

  Google · 3 October 2025

  I was really pleased by the nurse Kate. She gave me very useful information explaining things in simple terms for me, which I needed as well as helpful advice for my pet.. She was also extremely patient with my endless questions.

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  Barbara M

  Google · 1 September 2025

  Just rude staff, I'm a very patient person, and I never compalin if I have to wait a few minutes and sometime it happens, in busy lifes to have to wait. But this time I was 5 minutes late and they made me wait 50 minutes, the nurse said , that because I was late I had to wait, but I also had 2 appointments, because I have 2 cats, so the first appointement at 3:15pm I was late 5 minutes and they didn't let me go in , but for the second appointment, at 3:45pm, they where 25 minutes late. At the end, because I had work booked in, I couldn't stay and I had to rebook the vaccinations. Just rude. There was also, some sort of misscommunication within them, apparently the excuse was an emergancy, but the nurse was just backed up and she was running late. Don't waste your time and money with this Vets , not worth it.

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  David Brown

  Google · 27 May 2025

  On the 9th May our Jack Russell (Pickles) went into labour at home. We were originally told she was expecting 2-3 pups, so when the first one got stuck coming out feet first we were in a state of sheer panic. My wife rang Oval Pet Care who advised us to rush down. Well what can I say… we were rushed through on arrival and spent the next 4 hrs with the vet and the nurse and treated like royalty, and despite they normally close at 5.30pm, we actuall left there at 7pm. Despite all their help and care, two of the pups sadly breached and passed. But I am pleased to say Pickles is a mum now of 5 healthy boys 👏👏👏. Thanks guys five star service

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  Life Of Charlotte

  Google · 9 November 2024

  Sadly we had to make the heartbreaking decision to have our 16 year old Springer Spaniel “Lara” put to sleep on Monday 4th November at the Welling branch. Marta the vet was amazing in supporting our choice taking into consideration Lara’s Quality of Life, she offered Lara chocolate as a “last treat” before she fell asleep in my arms for the last time. They made Lara’s final moments as stress free and peaceful as possible. Thank you so much to Marta, Karis and the whole team for all their hard work, support and overall their kindness at this difficult time. We’ll miss you Lara❤️xxx

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