Oval Pet Centre - Sidcup

Reviews of Oval Pet Centre - Sidcup

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  Lillia Dear

  Google · 29 November 2025

  We put our dog down the past weekend and the sympathy we received from all staff was lovely. They were very kind and understanding, we were so appreciative the staff stayed later than closing time to support us and their kindness meant a lot during such a sad time. We received a sympathy card and note and some seeds to plant in remembrance of our dog. A lovely touch that was unexpected but really touched our hearts. Thank you to the staff at the Sidcup Branch at Oval Pet Centre for being so kind at a very tough time.

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  Victoria

  Google · 17 September 2025

  I wish I could say I wholeheartedly recommend this practice, but unfortunately, my recent experience has been nothing short of frustrating and stressful. I have been a loyal client of Oval Vets for over 20 years, trusting them with the care of multiple pets over the years. However, my recent experience with them has left me deeply disappointed. This was my first time ever having to make an insurance claim for one of our pets, and because of misleading and incorrect information that was recorded on our dog's medical notes, the insurance company rejected the claim for over £2,000. When I reached out to Oval Vets to have the issue corrected, I was met with increasing difficulty. I requested to speak with the practice manager, but all I was given was the head nurse, who seemed completely unbothered. To make matters worse, I requested copies of the phone calls related to this case, but was told it could take up to 10 weeks to process the request, even though the matter was urgent and involved my own personal information. This response was not only unacceptable, it felt like they were actively avoiding addressing the issue. The most alarming part of all of this was that we were told by multiple vets that our dog was vomiting and had pancreatitis. However, when we transferred our dog to a specialist, we found out that wasn’t the case at all. Our dog was simply regurgitating, a condition common in French Bulldogs, and could be resolved with a straightforward operation. The wrong diagnosis not only caused us unnecessary stress and upset, but it also led to inaccurate medical notes that now affect the insurance claim. The reception staff have always been friendly, and I’ve never had a problem with them, but I cannot overlook the mistakes made with our dog's health and the financial impact this has caused. Unless you’re willing to risk incorrect diagnoses and misleading information being recorded in your pet’s medical history, I would strongly advise seeking care elsewhere. I’m beyond frustrated and stressed by the way this has been handled, and it’s incredibly disappointing considering the long history I have with this practice. I have noticed they say with all reviews they can't find a record of the pet so will be interesting how they brush this off!

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  Jonathan Giles

  Google · 18 August 2025

  What a fantastic welcoming group of people working there. Our boy needed a check up and he was made to feel welcome with treats and strokes and an experience that left him with a positive connection. Even when he toileted in there! The staff are so helpful and friendly and have a genuine interest and care for your animal. Could not sing thier praises more highly.

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  Emma Bronsdon

  Google · 22 October 2024

  Excellent service. My dog was seen three times within a week by Marta due to a cut paw pad and I couldn’t have asked for better care. All staff were super friendly and made a big fuss of Jess. Thankyou!

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  Julie Boon

  Google · 13 October 2023

  Oval Pets have been there for us ever since we got our dog Lola at 8 weeks old. Always gave us an appointment straight away and their staff were amazing from beginning to end, especially Mel who loved Lola and always offered her a treat (even though Lola hated being at the vets, but it wasn’t personal!). We had to say goodbye to our beautiful girl last week after 15 years and they were very professional, supportive and compassionate throughout . We received a beautiful card from Oval Pets with an emotional poem and some forget me not seeds to plant in memory of Lola. Thank you for everything and for looking after our beautiful girl 💕🐶🐾🌈💔

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