Penmellyn Veterinary Group - Pool

I was recommended to this vets and can say that I'm really happy with them. I choose to see a particular vet there who I feel is experienced, compassionate, but also realistic. The place is always clean and the staff when you arrive are always friendly and helpful. I recently had to have my old boy Cyril PTS and the vet did say we could try to increase the medication dose but I think we both agreed that it wasn't really in his best interests. His little body was just totally failing him. He was an old boy ( the cat, not the vet ) and had been on medication on and off for a few years before this last spell which really made him very poorly. The mood was lightened a little just after the deed was done when my alarm went off on my phone, which was a cat miaow, which I think startled the vet a little, but we ( my sister had come with me ) made light of it with a little joke about some miracle......

Fast appointment to get seen and a kind practical vet experience where I felt relaxed and had everything explained to me in detail so that I can make an informed decision on the next stage of treatment. Would highly recommend

A professional yet friendly approach every visit I make with my dogs. Everything is always well presented, clean and up to date. They always help to keep cost reasonable - this last visit I was not charged for the consultation as it was considered a follow-up; I was happily surprised as I initiated the appointment. Easier and friendlier than trying to see a GP!

A very friendly and efficient vets. Lovely that the staff member who ran the puppy socialisation sessions 6 years ago, remembers our boy when he attended as a puppy.

Fantastic vets. My kittens had made a lot of mess on the journey there and I arrived at the wrong time! However, the staff were so kind and helpful. Kittens and box were totally cleaned up and they fitted me in earlier than planned. Would certainly recommend!

Always amazing, flawless service and level of care. I couldn't be there when my eldest cat was sent over the rainbow bridge due to self isolating and the card in the post was just what I needed. When collecting her little casket today I had a bit of a moment and broke down when the lovely lady on reception brought her out to me. I needed a cuddle in that moment but her voice and words made me feel a lot better when I couldn't get my words out. The service when I take my 1 year old kitten in is also always amazing too, even if she is terrified every time 😂.

Can't recommend these vets enough, Jason looked after our little Narla over the years and we can't thank him enough. Sadly we lost our girl in January 2021 and they were so helpful sending us information on what we could do for narla. Thank you again.

I recently moved my Cat to Penmellyn Vets in Pool, Redruth. Every time I visited I was assigned a different Vet. The first two I saw were interested, informative and helpful. The third visit I met with a Vet who had not really looked at my Cats notes, had not the slightest empathy, was not interested in looking at her, did not even weigh her, (she is ill), did not apologise for the fact that I was waiting to receive results of a swab test which cost over £250.00 and told me the test result had come in 6 days earlier. We are very busy here, with over 50 Vets, we can't do everything he said. Then after a discussion as to the result and what the follow-up would be - I was told I had to leave as my 15 minutes were up. I have left the practice.