The Avenue Veterinary Group

Great care is always taken to listen to our concerns and the path forward. Staff have a genuine care for my pet and support sensible financial plans, with no pressure. Clean and comfortable facilities. They respond promptly in emergencies.

Very impressed. came today as my little dog had a painful nail which had split causing her pain. The vet was so calm and caring along with the nurse and receptionist Would definitely recommend Thankyou :-) 🐾

I’m having no choice but to rehome my cat after having him for over 9 years. I enquired about euthanasia because I honestly didn’t think he would be able to settle anywhere else and it was explained to me by the male receptionist that the vets would not do this so I made arrangements for my cat to go back the rescue where I originally got him for rehoming. During the conversation I got the feeling that he was being offhand with me but I didn’t say anything because I was so distraught about the situation. I needed to get his injections up to date but was told that there were no appointments for the next 9 days! Again I just accepted that and made the appointment. The rescue then phoned and said that there was a space for him at the weekend (3 days away) so I phoned the vets back to see if I could get an earlier appointment and was told by the lovely female receptionist who answered the phone no problem and to bring him in the next morning!! When I arrived at the vets there was nobody waiting, just a dog that was being seen. The vet that I saw was absolutely lovely, kind and professional. Why was I told there were no appointments? There was no understanding or compassion from the male receptionist. This is the hardest thing that I’ve had to do. Whether he agreed with it or not should not come in to it. I would recommend the Vet practice but not him

Excellent communication when I first contacted, gave me all the information I needed and incredibly welcoming when we arrived. Our pup was relaxed and happy.

Everyone is very kind and caring and always show interest in how my dog is and if she has anything bothering her. I always feel she has been given the best care from the receptionists, vets and nurses.

I telephoned Avenue Vets at approximately 10:30am explaining that my pet cat had collapsed, was unable to stand, and was frothing at the mouth. Whoever answered my call wasn't capable of carrying out triage, being unable to grasp the need for urgent treatment, and initially telling me to bring my pet into the surgery at 5pm the following day!!!! On explaining that my cat would be dead by then, I was offered a 5pm appointment that same day. I explained that was still not soon enough, only to be then offered a 2.15pm appointment, followed by a further offer of a 2:00pm appointment (but still nowhere soon enough in my opinion, given the obvious severity of my cat's illness and his critical state). Although in my experience, this veterinary practice is more than capable of dealing with day-to-day non-emergency health care, it fails massively as regards dealing with emergency treatment, with staff appearing not to grasp the severity of some critical situations. Whilst I have no doubt that all staff at this veterinary practice have the animals' wellbeing at heart, I advise further training regarding triage. I plan to adopt another cat and to register with a different veterinary practice that is more adept at dealing with emergency cases.

The staff were amazing, a friendly atmosphere that put both me and Bentley at ease,

With a few generations of much loved cats & dogs I have used this practice since I was 7 years old! Lovely to deal with an independent veterinary practice, as there are not many left these days, sadly. Our old boy Zac is a 14 year old cat with a heart murmur, we saw Vicki who was just lovely with him and reassured us that he is doing ok for his age and offered some helpful advice to us. He had his boosters and a thorough check up and we were happily on our way again. Definitely recommend this practice 100%

Have been using Avenue Vets for quite some years with our past and present dog. I have always found them to be friendly and provide a professional service and I would recommend them thoroughly. Keep up the good work!