Vets for Pets - Whetstone

I brought my cat in after noticing changes in her appetite and behaviour and was hoping for a thorough, reassuring visit. Unfortunately, that wasn’t the case. Shweta came across as rushed and uninterested in hearing my full concerns. The appointment felt very surface-level, and I left without clear answers or confidence in the care provided. There was little explanation offered, which made the experience even more frustrating. When it comes to veterinary care, feeling heard and supported is essential, and sadly this visit did not deliver that.

I rarely leave reviews, but this experience really missed the mark. The clinic felt disorganised, and my appointment started late with no explanation or apology. When I finally saw Shweeta, the consultation felt impersonal and overly brief. I was hoping for clear advice and reassurance about my dog, but instead I was given minimal information and little opportunity to ask questions. The overall attitude made it seem like efficiency mattered more than care. For a service involving animal health and worried owners, this was disappointing. I won’t be using this practice again.

Huge praise from me. Both vets are very knowledgable, and genuinely kind, patient and interested in my dogs. Both receptionists are consistently incredibly helpful and friendly. The place is clean and looked after well and there is no hard sell or long waiting times, which I have experienced elsewhere. It feels like a family practice. I would heartily recommend trusting your little friends with these good people.

Highly recommend! If you are looking for a vet who is highly knowledgable and will spend the time to throughly check your animal, ask for Shweta! She’s absolutely lovely and has investigated my dog’s health more than any other vet I have gone to. 10/10 from me! Thank you for your help!

We were originally with vets 4 pets in Borehamwood where Shweta was the vet and she went above and beyond for our cats and we followed her to Whetstone. We now have a new puppy Teddy and we are receiving the same care. I have used a lot of vets but have to say I would highly recommend this practice. Shweta, Hannah and the reception team have been wonderful. We will not forget their kindness when our cats sadly had to go to cat heaven.

I have been on 3 occasions in the last month to this new practice. All I can say is in the 20 years I have had dogs, the vets here are superb. This is the best overall experience I have had of animal care. The vets are professional, kind and knowledgeable providing us with excellent care and advice. My sister has experienced the same and we can’ t give enough praise to this new practice.

Not a good experience at all. The receptionists didn’t seem very knowledgeable, and many of our questions were left unanswered. However, the most important reason I would not take my puppy there again is the extremely poor hygiene of the clinic. Inside the examination room, there was hair everywhere — on the floor, on the weighing scale where my unvaccinated puppy was placed, and in every spot she was moved to. I was quite panicked and honestly shocked to see such messiness in a veterinary clinic. I would expect a clean and hygienic environment for my dog’s care. What a shame, as the clinic is conveniently located next door and has a store underneath. Unfortunately, cleanliness and good customer service are essential to me, and this place fell far short.