Vets for Pets - Coventry Walsgrave

DO NOT USE! Murdered our tiny Puppy Willow, gave her an injection she DID NOT NEED, ignored our concerns about her not eating and fobbed us off and our poor baby had a massive seizure and died 5 hours after visiting. She was HELPLESS, INNOCENT and Simrath Dhillon took her away from us, she does not deserve and should be kept away from ANY animal for the rest of her life. AVOID AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!!!!!!

Gave us a telephone price for spaying our girl dog but added 50 quid on top when I collected her . =/ 🤔 but they have done a good job on her she had no issues and a neat little scar

I booked an appointment specifically for a pet health certificate for international travel. During booking, I made it absolutely clear that: I am using a specialist pet transport company I would be travelling by plane three days later and reuniting with my pet. The practice accepted the booking and took a £100 deposit. One hour before the actual appointment, I received a call from the vet Simrath saying the transport company must be present during the visit, because they are “travelling with the pet”. This requirement is ridiculous, not supported by any government guidance, and was never mentioned during booking or in any documentation sent to me. To make matters worse, my neighbour completed the exact same process at this practice two months ago, under the same circumstances, and no such requirement existed. The certificate was issued without issue. This shows a clear lack of understanding of government pet travel requirements, or selective interpretation to suit the practice. When challenged, the vet claimed this requirement was “written on the certificate” — yet none of the documents provided to me stated this. As a so-called “gesture of goodwill” they refunded the £100 deposit, but due to their last-minute incompetence I now stand to lose £400 already paid to the pet transport company. That is not goodwill — it is damage control after a serious failure. I have since contacted MediVet, who confirmed that this is not the correct approach and that only the owner needs to attend (if travelling within 5 days of the pet travelling). Expecting a transport company to attend a vet appointment is unreasonable and ridiculous. Shocking behaviour, poor competence and zero accountability. Do not use this practice for pet travel certification. EDIT: attached government guidance, which shows current requirements. Nothing with the guidance to require the pet transport company to attend the appointment for the certificate - it's only the owner that needs to attend and to confirm the name of the company that will be transporting the pet and then add this to the certificate. This has been confirmed by the other vet practice as being the correct procedure for these certificates.

absolutely horrible. I took my friend to this vet for her ill cat, they charged her way too much for consultations just for them to guess and give a rough estimate on what was wrong with him. my friend took the cat back to the same vet again for another appointment, and they proceeded to charge her again, just for them to tell her the same thing, they weren't helpful at all, and her cat ended up getting way, way worse. if i could give this place 0 stars, i would.

About six weeks ago, I had a consultation and was advised to return for further testing if I remained concerned about my dog’s condition. I followed this advice, but during my recent appointment, I paid another £50 for what turned out to be a very brief consultation—only to be told there was nothing more that could be done. I left feeling dismissed and even mocked, which was quite upsetting given my concern for my dog. I do want to highlight that the reception staff were lovely and very sympathetic, and I really appreciated their kindness. However, I feel that the vet’s approach and attitude could be improved to make clients feel more heard and respected.

On 22nd of August 2024 my standard poodle Mabel went to be spayed at Vets4Pets Walsgrave. My dog lost around half her blood volume (almost a litre) after the operation in their care and then died shortly after the second operation. We took her deceased body home, still warm and held her while we said our goodbyes, she was laid to rest that evening. The surgeon that completed her surgery at the time had only graduated a year before, why was he doing surgery unsupervised? Avoid this place and research your surgeons, especially if you want your pets to stay alive. What should’ve been a routine surgery ended my dogs life, she suffered before she died because of incompetent staff. The only consolation after my dog died? A refund. Mabel deserved more, she deserved better treatment and respect for a living being. #JusticeForMabel💛