Vets for Pets - Watford Century

Reviews of Vets for Pets - Watford Century

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  Megi Jahja

  Google · 31 October 2025

  Very kind and professional stuff. They patiently explain any questions I had and they’ve always been available wherever I needed to call them and book an appointment.

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  Meg

  Google · 27 October 2025

  AVOID THIS VETS AT ALL COSTS!!!! Review for the general manager at Vets for Pets Watford I’m extremely disappointed with the service I received at Vets for Pets Watford. I brought my cat in specifically for a straightforward nail clipping — a service that was advertised, booked, and paid for. However, not a single nail was clipped. Despite the service not being carried out, I was still charged £24, and no refund was offered. The nurse who saw my cat was, frankly, awful. She seemed completely unwilling to handle my cat — who, while understandably nervous, was the entire reason I came to a professional in the first place. It was very clear that my cat was simply “too difficult” for her, and instead of showing competence or compassion, she appeared dismissive and uncomfortable. To make matters worse, the nurse later came out and told me she was “face blind” because she had mistaken me for another client sitting nearby. I’m sorry, but that is not professional conduct in a clinical environment. Someone who openly admits to being unable to recognize faces and demonstrates that level of confusion probably shouldn’t be working in a role that requires clear communication and attention to detail — especially when handling animals and interacting with clients. Under the Consumer Rights Act, I am entitled to a refund for a service that was not carried out. Not one nail was clipped, not one part of the service was completed. I came home frustrated — and then, using the burrito method from a YouTube video, I managed to clip two paws’ worth of nails myself. It’s quite concerning that a supposedly trained veterinary professional couldn’t manage what an owner could at home. I would strongly urge management to review this incident, ensure proper training and accountability among staff, and most importantly, stop charging customers for services that are not actually performed.

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  Alex

  Google · 27 October 2025

  If you care about your pets don't use vets4pets. Profit focused vets with minimal care. Better off at a more expensive but reliable clinic with no hidden charges and poor animals care.

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  Jess Sciorio

  Google · 11 October 2025

  Came here 3 times and had 3 separate issue 1. Brought my cat to the vet as she had the flu and they checked her over , injected her with two shots before I could even ask what was in them and then said he would leave antibiotics at the front we was then asked to pay £270 for medications and injections, when we questioned this they came back and said it’s only £20 for two sachets and she had accidentally sold us the whole box, what if I get my cat all that medication?? 2. Came back and wanted a scan done and she said I’d have to come back another day and she would send me a quote in 2-3 days and I’d be looking at around 200-300 for the scan, I never heard back and 3 weeks later I called them to follow up as I’d heard nothing 3. Was sent someone else’s bill for a whole surgery someone else’s cat had done for £1096 I won’t be responding as I’ve given up now and want the best for my cat so will be moving to another vet

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  Aliki Tsagkridi

  Google · 6 October 2025

  I would like to share a negative experience with vets for pets in Watford although I need to emphasise this is more of a customer service/management issue. I do have a female pug puppy that had her 1st vaccine with our breeder in Vets for Pets in Hastings. As we live in Watford which is quite far ,I got in contact with Vets for Pets in Hastings and they explained to me that this happens regularly and that I just need.to check with Vets for Pets in Watford that they are happy to honour the 2nd vaccine which is already paid by the breeder. I called quite a few times and was waiting for the receptionist to discuss this with the manager. I was finally told that this is not feasible and I was asked if I would be happy to create a health care plan with them in the future and pay for the 2nd vaccine which costs 80£. I think this is frustrating and my feeling is that their focus is mainly the profit rather than anything else. I called back in Vets for Pets in Hastings and they were surprised that this was not accepted in Watford. Of course after all I am not getting registered with Vets for pets but with a different Veterinary Centre in my area. The cost of the 2nd vaccine is 64£ in this Centre. Kind Regards

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