Alder Vets

If I could give less stars I would. I contacted the emergency vets phone line, as my rabbit was very unwell. They redirected me to you- alder vets and said that you were aware/ expected me to arrive immediately due to the seriousness of the situation. We arrived in a matter of minutes, and the women on the desk registered on the computer that we had arrived. We were told to wait at the side and “take a seat” whilst our rabbit was practically on their death bed. We then urged to the lady again that we needed to see someone urgently- she then said “i’ve got two people in that are allergic to rabbits” and she proceeded to laugh. So she then went backstage to find someone- she then came out and took us to a room and told us to wait again. Yet again we urged the seriousness of the situation to her. We waited at least 5-10 minutes in this room, and by this time me and my brother felt the rabbit had died during this waiting time. A lady then came took the rabbit away and in a matter of minutes she came out and told us he had passed away. I am not blaming the death of the rabbit on you- alder vets. However, if you acted with more urgency as vets are expected to do so then the outcome of the situation may be completely different. Alder vets should not be offering emergency appointments, if this is how they are acting.

I can’t recommend Alder Vets highly enough. From the moment I walked in, the whole team made such a positive impression. Receptionist Kim and the rest of the front-of-house staff were incredibly kind, welcoming, and helpful, which immediately put me at ease. A special thank you goes to Jess, the vet, who was absolutely outstanding. She really took the time to listen carefully to all of my concerns, never made me feel rushed, and explained everything clearly and reassuringly. She gave my dog a thorough, full check-up and approached everything with such patience and professionalism — nothing was ever too much trouble. It’s rare to find a practice where you feel genuinely cared for as both a pet owner and a client, but that’s exactly how I felt here. Thank you to the whole team for your compassion, dedication, and exceptional service. I wouldn’t hesitate to recommend you to anyone looking for a trustworthy and caring veterinary practice.

The team were so friendly and attentive to my sweet little cat. They’re all so knowledgeable and professional and made me feel very welcome. I’d happily recommend!!

I’ve been using Alder vets for over 20yrs now. Always been good with all my animals. Compassionate when it’s time to say goodbye to a pet. The only niggle I’d say is that one kitten I got had FIP, the vets steered me away from treating him, he was euthanised. I was then offered another kitten from same breeder… turned out she also had FIP. The vets didn’t seem to want to help me treat her. I went elsewhere and got treatment for 1/3rd of the price. A year later she is alive and well, clear of FIP. I now wish I’d done research with the first kitten and saved him. I do feel vets need to offer cheaper ways to treat FIP, rather than just suggesting putting to sleep. I am told this is common all over the country. Other than this they are very good. Prices aren’t too bad. Monthly payment plans are very good and recommended.

My family’s dog passed away and we was not informed on when his ashes were going to be scattered. They also have appalling communication skills on informing you and also including their astonishing misinformation skills. I do not advise anyone to send your pets here. Selfish and inconsiderate of your vets, you should be extremely ashamed.

Lovely premises with adequate parking, pleasant staff. I have used this for many years and well before they were absorbed by their umbrella company; Linnaeus. However, my latest interaction has left me extremely disappointed. My small dog needed a dental, so I attended for an assessment and quote. I was advised that the likely bill would be £1860 including anticipated extractions. "What????" I'd only had a dental procedure about three years previous and it was less than £500. Crazy I thought. So, i talked to a number of other vets. Some wouldn't quote without first assessing him during a consultation, but one, stated they would carry it out at a maximum of £800, (knowing the breed of dog and its propensity for suffering from dental problems). So clearly, this was the **other vet** I used, with **nearly £1100 saving**. Today, the procedure was carried out. First class service, lovely staff, plaque removed, 11 extractions, with the remaining teeth cleaning and polished. The bill was £580 !!!! I did feed this back to Alders, who stated their prices were fixed by Linnaeus, but they feel it reflected the level of service they offered (implying i got a second class service? I think not!) All I can say is, look at your options. Prices vary a lot. You could save a fortune! Aldervet are a great vetinary service, however, don't be blinkered..........! [photo, post-op recovery]

Update: since Scarlett, Colin and Helena and all the original vets have left, alder vets have increasingly gone downhill in their regard to compassion from the vets and high quality service. They cannot retain their vets which says all you need to know! Alder vets are only using Locum vets. Jayne (Reception Manager) can be extremely rude and abrupt. Morals of the practice is questionable especially in regard to putting a pet to sleep without my consent and in particular without me present. However I cannot fault the rest of the reception staff or the nursing team as they are wonderful. Highly recommend Scarlett for exotic pets, she is extremely knowledgeable and treats my pets with the upmost respect and care. She has been absolutely fantastic with my gerbils and rats with their tumours and respiratory infections. Wouldn’t see anyone else! 😊