Medivet - Guildford

I was very happy with the care my dog received. My 13 year old dog was seen quickly and given appropriate medication to ease her symptoms. The vet was friendly and caring and explained everything.

Marta is a fantastic vet, and treated us, specially my puppy, extremly well.

I got the medvet health plan I asked the the payment to be taken on the 1st of each month this was taken on the third of each month when I told the practice this it took them over a month to deal with this bad communication from the practice manager also send a letter to find another practice I have asked multiple times for the practice management to contact me the practice manager hasn't this is shocking customer service I do not expect to be treat like this this has caused me stress and anxiety I wouldn't recommend to anybody I wouldn't want them to go through what I have gone through

A serene environment for a 9 week old kitten's first visit to a vet. Plenty of parking at the easily located surgery keeps stress levels down for owners too. Very helpful, friendly staff inspire confidence and are a great source of information to a new owner. The Medivet Healthcare Plan seems to provide an excellent "starter kit" for your new pet's needs at an affordable price. I look forward to a long and happy relationship with the practice.

They will only offer you the most expensive treatment option, over the wellbeing of your pet. They wanted to do a lump removal on my dog before they could even be sure it wasn’t an insect bite. Tried to complain, waited three weeks for a response to my email only to be fobbed off and then they stopped replying to emails. Reception is lovely but management is appalling.

I am going to give 5 stars for the vet professionalism, kindness and patience. We were seen by vet Monika, it’s first time in a while since we have visited the clinic. The vet was absolutely incredible, did not rush us, listened to the full history and took the best course of action to treat our dog which was cost efficient. I highly recommend being seen by her in future. Regarding management, as I’ve happened to be in the clinic and overheard something which should have been rather private addressed to the vet, I would advise more courtesy and consideration. Regarding receptionist, overall good service but had to remind of the email I sent asking for support and guidance as unfortunately we’re going through a difficult time. The clinic has had work done and it looks beautiful.

Cannot praise this veterinary practice anymore. The staff are wonderful and treatment until the end of Otto Racers life was very compassionate. Did not hesitate coming back with our new lab pup Bennie now a year old!!