Alnorthumbria Veterinary Group - Ponteland

Such a wonderful Vet practice! Been so helpful when our dog and rabbits have been unwell. The Vets (particularly Akshay as he always seems to see us when they’re unwell) are so thorough and communicative and kind and always absolutely brilliant. The Vet nurses are always so lovely and helpful and so are all the reception and admin staff-they are so polite and courteous and caring. I literally can’t thank you all enough! Brilliant!

Brilliant service from all of the team at the Ponteland branch, a particular shout out to Jonny who is giving his continued support to Obi and to Liz who is also brilliant. You have all gone above and beyond, showing great care on every visit we have made to Ponteland branch, you are truly all amazing. Massive thank you to all x

We had to make the painful decision to say goodbye to our beautiful dog quite suddenly, after she’d taken ill all of a couple of hours earlier. The staff were incredibly compassionate throughout the process. The vet we saw gave us our options and talked us through the process with so much patience and empathy, including providing some much needed reassurance in that moment. They made sure my family were able to all be there to say goodbye to our girl, and they were at pains to reassure us after that they would take care of her even after she’d passed. The vet even promised us she’d “look after her as if she were (her) own”, which made me feel incredibly comforted. Every staff member we encountered that day was incredibly compassionate, sensitive and respectful - something we experienced throughout the years our dog was registered with this vet. Cannot recommend them enough - they really did take care of our little girl until the very end, and we’ll always be grateful.

Wouldn’t go anywhere else, 100% trustworthy to have my dogs health in consideration, very friendly staff and very knowledgeable, Johnny has been fantastic with my dogs and has their best interest in mind at all times, reception staff and all Nurses are very helpful and friendly Thanks for all your help in keeping my dogs, horses and cat happy 😃 Zoe

Alnorthumbria vets have looked after our dogs for over 10 years and we stuck with them even when we moved to Durham. They’re excellent with our dogs who can be temperamental and they’re very fair with pricing for the various things we have needed as we aren’t insured (due to dogs ages). I cannot recommend them enough - very friendly and they go above and beyond the call of duty. We love you guys - keep up the good work!!!

I’ve used Alnorthumbria for my horses for about 20 years, & moved my dogs to the practice when their old vet retired. Everyone I deal with from telephone enquiries to visits, is so helpful. Unfortunately I’ve recently had a lot of visits recently with Peppa, one of my dogs, and the treatment has been first class. Being kept informed of what is happening and why makes the whole experience less stressful. Johnny always phoned with updates when he says he will, and explains every procedure and aftercare required. Peppa loves all of the staff at the practice! Thanks for the great job you all do