Ambivet Veterinary Group - Ilkeston

Iv adopted a new dog, and love this place, everyone is welcoming and explaining everything even if I didn't understand the lovely lady on reception ( pink hair I think ) had time to explain it more than once so I understood, nothing is a problem here Love waffle

Signed up with Ambivet Ilkeston for my first pet and I’ve been more than happy with everything. The staff are all very friendly and helpful and look after my baby, can’t thank them enough especially for today as my kitten has been spayed

Highly recommend Ambivet, Heanor. They are not our usual vet but we took one of my guinea pigs here when we needed an exotics specialist. My guinea pig needed surgery for what unexpectedly turned out to be cancer. I was really impressed with how they kept me informed about what was going on, and how they really did their best by my guinea pig. He sadly had to be euthanised this morning but I have no complaints about the quality of treatment he received and I am very grateful that we were allowed time with him before he had to be put down, and that we were able to take his brother and their friend to say goodbye to him as I feel it made a difference to both the guinea pig who has died and the two left behind. I felt like the staff really treated him with respect and cared about him which isn't always the case with small animals as not everyone understands how much small animals mean to their owners but at Ambivet Heanor they seemed to understand that. He was treated kindly and with compassion and everyone we spoke to was very professional yet also very kind, and I'm really grateful for that. We are very sad that he has died but I really appreciate you all doing your best for him. Thank you all so much.

Lovely vets, I would go to say the best I have been in. The premises are reasonably new so everything is clean and tidy, with friendly staff who know what they are talking about. A little expensive at times for certain medical problems. Small carpark but a bit tricky if turning right onto the main road as it is on a blind corner

We have used this practice for years and, usually, only have good things to say about it. Staff are polite and extremely efficient. However, today I experienced some of the most ignorant behaviour on reception that I have ever experienced anywhere. I rang in advance to order two bags of hay for our rabbits and said I would be there within 1/2 an hour. When I arrived, there was no one at the counter and 3 or 4 people behind the desk. I walked up to one girl who, at first, appeared to be doing nothing. She didn't greet me and, more disappointingly, totally blanked me. She then got up, printed a label to put on a pet card. Walked off and then started to talk to a colleague, still totally ignoring me. After a minute or two I interrupted the conversation and asked if I could have the two bags of hay that were on the floor behind the desk. She passed them to me and never spoke a word. Absolutely unbelievable for such a great practice, usually.