Ashfield House - Bramcote

I moved Willow to Ashfield House three years ago, thank goodness I did. Willow used to be anxious visiting vets, but not anymore. All staff greet her with wonderful care in helping her relax. Any concerns I may have, are always met with compassion and care. I recommend this wonderful practice.

Friendly and accommodating practice willing to accommodate my very nervous dog and his idiosyncrasies.

Cannot praise this surgery enough. They have nothing but kindness and empathy. Even Guide Dogs praised them. Thank you so much.

Really recommend, I have a really nervous doggy and they were very gentle and encouraging with her.

I first asked them about a quote for tests for a dog that has been registered with them for many years two months ago, and followed up multiple times by phone and email. It's taken this long to get an answer - which didn't even answer the question, and completely ignored the circumstances I had explained to them. Had someone just told me they couldn't help when I asked, instead of delaying so many times, and for so many weeks, we could have got the dog some treatments and investigations much sooner - and with someone else. I'm really unhappy with this poor service, especially as a vet's role is to treat and prevent harm - not prolong it. I don't understand why it has taken so long and don't recommend this practice to anyone. When I complained, they didn't reply to my email and simply forwarded my dog's records that I requested with no note or apology.

Bramcote Surgery is only as good as the staff and Rob and his nurse are excellent. It is like going back to how it used to be when you visited a small veterinary practice. Even parking is easy.

We’ve had nothing but a great experiences at Ashfield House . They always manage to calm my nervous Labradoodle when he visits .He had to have a big operation on his neck and the vet even phoned us later at night to check up on him. The surgery and waiting room is always spotlessly clean . The vets and the ladies on reception are always friendly and helpful

Rob and Lauren are extremely helpful and welcoming. They both have all the patience and time in the world. Everything was explained properly and Pepe was put at ease by Rob because he'd been really stressed inside his cat carrier. Everything went smoothly and I felt the benefits of the Gold Club. Thank you.