Cvets Cornwall Veterinary Emergency Treatment Service

We took our dog who suddenly became very sick to CVETs who diagnosed her with a huge tumour that she had been hiding. They were kind, thorough and prior to her diagnosis did everything to love our dog, care for us and give everyone in a heartbreaking situation, comfort, clear information and space. They were always transparent with cost, mindful of our situation and it NEVER felt about anything other than the love of our beautiful dog. When we sadly had to say goodbye they created space and kindness. Even tonight at the collection of her ashes they wanted to check in on us. I will always be thankful to the team making the hardest day of our life a tiny bit easier and giving our beautiful dog the most dignified exit. We will never be able to thank you enough x

We rushed our dog Mike in after been promoted to do so on the phone..as soon as we arrived at the vet Mike was rushed in and examined quickly,unfortunately the outcome was not what we expected and sadly Mike was to put sleep…the guy treating Mike was called Paul I think..he treated Mike with such love and care even after Mike had passed thank you team

I'm giving two stars for the vet I saw who was lovely. But your receptionist who was on yesterday and saw me and my cat was rude and condescending. I have never been spoken to with such disrespect in my life. You don't know what people have gone through before they come to you so a bit of empathy while also bringing in a sick animal wouldn't go a miss. The only thing that mattered to the receptionist was money while threatening me with debt collectors. Even going so far as noticing cash in my wallet and saying you can pay your bill in full. Then adding we can't keep doing this as though I'd been there before. For the record I had never been to this vets before and will never, ever being going there again. If you want to keep your customers, you really should do something about your receptionist who was on New Year's Day. I don't know her name but if it's the one many people are mentioning, she needs reprimanding unless you're fine with the way she behaves. If you have options of another emergency vet, I would say go there and avoid this place.

Very disappointed with the lady on reception I think her name was Emma , me and my partner were so worried on the phone when my dog was having some issues with her breathing , the receptionist was almost laughing over the phone and treated us with no respect or my dog , will never ever use them again. On the other hand rose million was amazing and helped us straight away couldn’t have wished for better , so disappointed and upset with Emma at c vets.

Twice tonight these amazing vets checked my cat rocky and done the most amazing job and cared for him so well! You made my boy so comfortable in the visit and ensured he was safe and well cared for after his trauma. Thankyou so so much!

We had to rush our cat to C Vets after a vicious dog attack. She was severely injured, in a lot of pain and in shock. We phoned ahead and upon arrival they came out to meet us and immediately whisked our cat out back for medical attention. We were informed about her condition and treatment every step of the way. All of the staff were very caring and understanding. The C Vets team saved our cat's life, and we will be forever grateful to them.