Harrison Family Vets - Kingswinford

Listened well to what we had to say about our dog, very friendly and caring nurses. 5 stars- treatment. Thank you

I honestly cant recommend these guys more if I tried, they are absolutely brilliant with your animals there customer service is outstanding & I can hands down say probably the best vets in the West Midlands. I've tried a few! Nothing is ever to much trouble & the care they give your animals is unreal it's a proper passion of theirs!

I cannot thank Rosie and her team enough for saving Beau’s life. Rosie acted so quick and gave Beau the best treatment and care, we will never be able to thank you enough. Definitely recommend this practice 100%. All the staff are amazing and Rosie is phenomenal. Thank you again xx

My little Daphne was quite poorly been up three nights with her, Rosie the vet that we saw was very helpful. Thank you very much didn't like troubling you on new year eve but had no choice, Thank you again for your help much appreciated 😊 Happy New Year to all the staff x

The whole team are very caring and Rosie is a fantastic vet whose knowledge is amazing. Nothing is too much trouble for the team. My dog was very well looked after before and after her operation. Thank you all so much.

Excellent vets. From reception staff to the vets. Take time to listen to you regarding your pets problem. Such a calming environment for pets who are anxious, like mine. Thank you from Romeo, Seren and Tommy for making our visits less stressful.

Due to the poor record keeping and woefully inadequate admin staff, my dog is no longer covered for any issues with his ears under his insurance. They misquoted me in their notes and added the wrong date to the claim form. I am currently going to the Financial Ombudsman Scheme and the Vet Mediation Scheme. I made a formal complaint following their farcical procedure (read it as it's so ridiculous) and was totally ignored by the whole practice. I then resorted to contacting another branch who forwarded my complaint to Tim Harrison. I got one level resolved but even then my other issues were ignored. I had staff members ask me to complain as they can't cope with the number of patients they have and yet they wont close their books. They can't even answer the phone they're so understaffed. It took them 42 days to process a claim form when other vets have a dedicated team to this in 48 hours. I moved here because of Rosie but her arrogance is out of control. She's treated like a demi god by some people but I found that she undermines and humiliates (at White Cross she shouted across a packed waiting room that I'd not paid my bill when I'd not even had a reminder...) In over 40 years of owning a pet, I have never known a vets to be so inadequate. I would strongly urge anyone using this practice to record their consultations on their phones as they cannot be trusted.