Haven Vet Group - Hull

Took our new shih tzu to haven vets for her jabs and worming and fleaing. Vet was amazing gave her a full check over and explained everything to us. Reception girls were lovely and chatty and helpful. Glad I choose haven vets definitely the best choice.

With all the animals I have had past and present I have had no problems with the service and compassion when needed when needed. Staff very caring and that's what matters and do everything possible to make your pets well and healthy. Professional and very nice people. Thankyou

Came in 29th Dec 2025 for 1st injection and flea/worming. From the receptionist to the actual vet, I couldn't have been more pleased. The receptionist were very friendly and very knowledgeable. The vet was kind and very gentle with our puppy. He gave her the injection without any fuss from Lily. Thank you

Gave some good practical advice on his teeth. Very pleasant and professional. Was leaving the practice before the time of his appointment. He can be very temperamental but she handled him beautifully and he was a star.

The vet I saw she was very helpful and said every question about my cat Glen check him over give him his injection. He wasn't stressed at all. She did a wonderful job. Bye thank you.

Haven veterinary group took care of my rat pickle until we unfortunately made the decision to put him to sleep. They were always very helpful in getting us last minute appointments and listening to his issues. They were very thorough throughout his treatment. His euthanasia was also handled with remorse and care. It made an incredibly hard day, a tiny bit easier. I also received a thoughtful card from a few weeks later. Incredibly kind of them.

I do not find this place very professional, i dont understand why they would give very strong steroids/antibiotics without doing any type of blood work first. I asked for a full medical record for my dog. On Thursday Night i took my dog for an appointment they send me home the same night with my dog and told me to come back the next morning to do a blood test. The medical record i received on Friday night clearly states from the notes of the vet suspected kidney issues or very contagious virus that can spread onto other animals and humans. Why in the right mind would the vet not tell me how serious the situation was? I could of took him straight to the emergency night care, it's Saturday night now and im home without my best friend that passed away with kidney failure. All i can think about is what if i knew and we acted sooner.

I’ve never written a bad review before, but I feel this needs to be said. My dog has a high temperament and does not cope well with new people or repeated handling. I made this very clear. I was assured multiple times that he could go onto a rolling “as and when needed” subscription for his ear treatment so that we wouldn’t have to keep bringing him in and causing unnecessary stress. He was sedated for allergy testing and a full ear check. The results showed some allergies. I was told that if his issues were allergy-related, which they are, he could be treated as needed rather than being required to attend frequent appointments. Despite this, the practice continues to insist on seeing him in person regularly. Given what was previously promised, this feels inconsistent and, frankly, financially motivated rather than focused on his wellbeing. Sedation and repeated visits are not small matters for an anxious dog. I trusted the advice I was given, and it’s disappointing to feel that those assurances have not been honoured.