Myerscough Veterinary Group - Bacup

We’ve tried to vaccinate our new kitten for about 2 months. We were on the waiting list at a few vet clinics. But MyVets have found a time slot for us straight away. Julie is an excellent doctor! All vaccinations and treatments are finally done. We’ve also managed to get our little Boris neutered. He’s recovered quickly. And the receptionist Lucy was helpful and really kind.

Sadly we had to take our beloved Rottweiler to be put to sleep, the vet and staff member could not have done anything better. It was done with such care and compassion and the vet was very reassuring, it's clear that they really care, we also received a lovely card through from them, saying sorry for our loss. Fantastic vets with the right attitude and compassion.

I'm really fed up of never being able to get an appointment. The Bacup branchs' opening hours are all over the place and infrequent. I walked downstairs Friday to make an appointment only to find a note on the door saying that it's now only open occasionally on a Friday and that it can change week to week. I live in Bacup, I registered there, I want to take my cat there but ever time I want an appointment sooner than 3 months, I have to get a taxi to Clayton le dale and back. I had an appointment booked at accrington, but they cancelled the appointment and didn't call me (although they refuted that) and I only found out by chance. So last minute I had to go yet again to Clayton le Dale. I should be able to walk to the vets, but I end up paying £70 for a taxi very time now. I emailed about them not informing me and having to go to Clayton le Dale instead, and told them i couldnt afford the medication because of the taxi fare and asked for £25 compensation (the price of the meds, not even the whole taxi fare) and they basically said "not our problem". Why not just close the bacup branch? Sick of it.

Couldn't get an appointment for boosters.....it happens, but a 3 month wait? Found another vet, they were confused as the medical records sent showed that the dog was given 2 different type of booster injection at the same time. Less than impressed.

I took my dog to the vets on monday. I was informed she needed an urgent operation that would cost in the region of £1000. I work full time, receive no benefits and I'm a single mum. This news floored me as I love my pet with all my heart but just don't have that sort of money available to me. Ultimately it would of meant her being put to sleep. I came home and rang around to see if there was another option available to me. I spoke to the animal trust in failsworth. They saw her the same day, and she was operated on yesterday, and is now recovering well at home. The price I actually paid was £325 for the same operation, including also having a mass removed from her head. These guys are amazing. Why can other veterinary surgeons get away with charging extortionate prices, are these really pet lovers or just profit makers make your own minds up. You don't need to be on benefits to be seen by the animal trust they see everyone so support these guys and their charity because they are all amazing and a non profit organisation.