Vets for Pets - Scunthorpe

Nice and friendly staff, happy to help customers with anything animal related.

I took my poorly cat to my local Vets for Pets. They were very helpful. The vet checked him over then explained what she thought was happening, she gave me 3 options going forward, she said he was my cat for 13 years and I knew what was best for him. She was right. Thank you so much.

Registration and booking of the appointment was speedy and professional. Great communication skills. We were greeted in a friendly manner by the reception staff and they engaged us in a conversation. Very friendly and approachable. The vet was fantastic, very chatty and professional. Would highly recommend.

The time taken to make sure I understood everything and reassurance given. How beautifully the nurse responded to my dog, so she happily went off with the nurse. I really appreciate never feeling rushed, which is really excellent when surgery is involved and a bit of anxiety felt by me. Also the follow up phone calls really appreciated too. Makes me feel reassured that the team are still involved and interested in my dogs welfare

They looked after our Basil. The prices were a bit shocking but he's all better. Everyone's friendly and caring

Our story is too long to write here but cliff notes version. We initially had a brilliant experience here after moving to the area. However after approx a yea we had a terrible experience from the moment a new vet opened the door to her consultant room. The appointment was traumatic not just for us but for our dog. We came out and straight away asked for the complaint procedure the receptionist was lovely and helped. We began the complaints procedure which was not a fair and honest procedure. Firstly for the centre manager to handle the complaint she was not impartial in the slightest because 'the vet currently looked after her animals and she'd never had any of the problems we experienced'. I doubt the vet is going to provide a bad service to the manager of the clinic. Because of the lack of an impartial reviewer we escalated this. And whilst Vets for Pets clearly have a defined policy for complaints they continued to not comply. With many of the timeframes they set veig ignored and us having to chase for responses. This vets only wants to handle small animals like cats and rabbits and tiny dogs. If you have a decent size dog this is not the vet for you. We've since moved elsewhere and the experience is night and day different. Whilst disappointed in the vet/appointment it was far worse to learn that a complaints policy that you thought would be impartial, fair and transparent was anything but.