Carisbrooke Vets - Sandown

The vets are nice. Receptionists need some training on how to speak to people and prioritise animals in need. Lesson on manners wouldn’t go a miss.

Very helpful friendly veterinary surgery. I have been using it for years. My animals have always been well looked after.

This was our first visit with our new rescue dog, Billie. We were made to feel welcome by the receptionist and the vet could not have been kinder. He had a genuine interest in our dog and put us all at ease.

The whole team at the Carisbrooke Vets are always so friendly and helpful and the level of care they offer is second to none. We take our 15 year old tabby Hobbes to the Sandown clinic and they’re lovely with him. They also offer a very helpful plan that spreads the cost of treatment across the year and (amazingly, given what a rip-off this sort of thing usually is) actually works out cheaper than the cost of what it covers. I never hesitate to recommend them to other pet owners.

I would strongly advise caution before using Carisbrooke Vets. My experience has shown me that they cannot be relied upon to give consistent or honest information. When my kitten attended her first vaccination, I was clearly told that her follow-up vaccination needed to take place within 3–4 weeks. I missed the appointment and attempted to rebook within the 4th week, I acted on that advice.They told me I would have to pay for another course of vaccinations, A refund wouldn't be given despite keeping an old number on file despite the contact over the years being the number I have had for ten years. However, when I raised a dispute with my bank, Carisbrooke Vets gave a completely different version of events to Mastercard, claiming they had advised a 3–6 week window instead. I have an email from them confirming the 3–4 week advice, so their contradictory statements are impossible to ignore. This inconsistency left me out of pocket and demonstrates a lack of integrity in how they handle clients. In my view, this is not just poor communication but a fundamental breach of trust. A veterinary practice should put the welfare of animals first, We have now had to delay getting my cat natured because of this, they will do anything to get more money out of you.

Very friendly staff. Very informative. One very happy Toby 🐾😸

We have been so pleased with Carisbrooke Veterinary Surgery. They are always friendly, helpful and professional. We don't always see the same vet but that hasn't been a problem as they are all so nice. The same can be said for the reception staff who are always really helpful. Our experience has been that they really care about their patient's welfare and it's not all about the money. Thank you Carisbrooke, keep up the good work.