West End Vets - Tollcross

I would like to express my heartfelt gratitude to the entire team at West End Vets – Tollcross. This is an incredibly efficient, professional, and genuinely kind team. They saved Eddie’s life. Thanks to Ida (Veterinary Surgeon), who was the very first vet Eddie has ever met since he was born. During this lily pollen poisoning incident this time, she acted immediately and handled with great efficiency and professionalism. Aileen (Head Veterinary Nurse) provided care for Eddie. She even asked about his favourite treats, which made me feel incredibly comforted and reassured — it was warm and thoughtful！ I would also like to thank Hrvoje (Veterinary Surgeon), who given a very thorough check before Eddie was discharged. He held Eddie in his arms and spoke to him gently — it was clear how much he genuinely cares about animals, and that meant a lot to me! I am also deeply grateful to Hannah (receptionist) and Elaine (receptionist) for everything they did during Eddie’s hospitalization. They not only ensured his treatment progressed smoothly, but also took such good care of him. Hannah even gave Eddie a small toy to keep him company — after coming home, Eddie carried the toy straight to his bed! These are the team members I had the chance to meet and remember, but I know there were others working behind the scenes who also contributed to Eddie’s treatment and recovery — I am truly grateful to all of you. Overall, this is a highly skilled, compassionate, and trustworthy team. I feel very fortunate to have found them, and I would wholeheartedly recommend them to anyone who needs veterinary care.

Such great people. Everyone we worked with--receptionists, nurses, vets--were very caring, careful, and clear. I really felt they cared about my cat (and us). Really grateful to have found this wonderful practice.

Lovely staff, knowledgable vets! I especially love the separate cat waiting area so that my cats aren’t stressed by the dogs that may be in at the same time. Everyone I’ve interacted with has been very kind and helpful.

Just phoned this vets and don’t think I’ve ever spoken to such a polite helpful receptionist. She was so helpful and kind. I have just registered so hopefully I get appointment for my new Kitten. The receptionist name is Carrie I look forward to visiting the vets. I feel very relieved about going now.

It’s taken me a while to write this review but the team at West End Vets were lovely when our cat was seriously unwell. They gave us an emergency appointment, stayed open after hours and let us take our time saying goodbye. They then thoughtfully sent us a memento (photos). Thank you!

I have asked so many vets and west end is the only one who is able to help me to export this beautiful girl to China. Hannah, the official vet is very professional and patient to do the whole certificate process. I am quite impressed with the staff here. Now this little girl is in China and I got her a pair of duck for her to play. She is brilliant. 出口宠物请找他们