Willows Veterinary Services

Ashleigh from the dentistry team was wonderful with my boy Herbie. He unfortunately fractured his tooth and she took time to explain our options for it. Herbie loved her instantly, giving her kisses and cuddles, this made me feel a lot more comfortable for his surgery day. His surgery day went well, Ashleigh kept me informed throughout his procedure and checked in a few days later to make sure he was ok. She also ensured his toy was reunited with him, which Herbie is grateful for. Can’t fault my experience. The reception and nurse team are equally helpful and friendly.

Well done all of you. Our Yorkie has been seen by few vets previously and no one could diagnose her properly. Not until she has been seen by Sam. Tola has been diagnosed with PSS Shunt and we opted for operation. Dr Will did amazing job and kept us informed every day about Tola’s progress. Unfortunately on the day of discharge Tola got worse and started epileptic seizures. Lucky to her it was only early stage. The neurologist Dr. tom start with appropriate medication. From 3 day hospitalisation she ended with 8 days. When we got her back home finally we were horrified. Tola was in vegetable state. She couldn’t even move her paws, stand up, couldn’t eat, drink. First few days was a nightmare for us. My wife turns into 24h IVU nurse at home feeding her day and night. Finally… she got better on day 3. Now, after just 8 days from discharge she is almost same dog as he was before. I want to thank you ALL for what you have done. Dr. Sam, Dr. Will, Dr. Tom, Dr Yolanda and all nurses and personnel from ICU. You did amazing job. Still long way ahead for us but at least we see her improving now.

RE: Outstanding Care from an Exceptional Team We cannot speak highly enough of the care our dog Rooi received at Willows Veterinary Centre, particularly from consultant Will Robinson. From our first appointment, Will treated both Rooi and us with the utmost professionalism, integrity, and compassion. When we received the devastating news that Rooi's condition was terminal cancer rather than the benign lipoma we had hoped for, Will delivered this information with sensitivity and clarity, always keeping Rooi's wellbeing at the heart of his advice. What impressed us most was Will's genuine respect for our feelings during such a difficult time, whilst maintaining the highest clinical standards. His communication has been exemplary - clear, honest, and delivered with kindness. Even when dealing with administrative queries, he has been swift, helpful, and professional. The fact that Willows houses all specialisms under one roof is invaluable. Knowing that Rooi could receive expert care without multiple referrals gave us tremendous peace of mind. The entire team demonstrated the same level of professionalism and compassion as Will, making what could have been an overwhelming experience as manageable as possible. We would not hesitate to return to Willows for any future veterinary needs, and we wholeheartedly recommend them to anyone seeking specialist veterinary care. Thank you to Will and the entire team for everything you have done for Rooi and our family. With best wishes, Sarah, Rich and Rooi

I was so impressed with Willows Veterinary Centre and Referral Service. From the moment I arrived, all of the staff were incredibly kind and welcoming. The vet Eugene and his intern Natalie were especially lovely, both so friendly, reassuring, and professional. They took the time to explain everything clearly and really made me feel that Louie was in the best possible hands. I couldn’t have asked for better care and would highly recommend them.

Fantastic place. 1st time been there was so impressed. The friendliness of all the staff team were polite, . The consultation is was received, was the tops. Everything was explained very professional and knowledgeable . My dog had to stay overnight, was informed how he was after his little operation, and again next morning letting me know he was. The nurse I seen when collecting him was brilliant explained everything I needed to know about his aftercare. Would definitely recommend the willows. Now look at him soooo happy great place highly recommend 😀 ❣️

I cannot recommend Willows highly enough, from the pleasant caring receptionists, to the kind nurses and the excellent skills of the vets. My cat was recently very poorly and was diagnosed with a rare condition, he had two major surgeries, 15 days in hospital and during that stressful time I was treated with care and kept fully informed along the way. Bobby himself was looked after so well and wouldn't be here now if it wasn't for the brilliance of Eugenio the vet and all of the staff I cannot thank everyone enough.

I brought my dog to willows on Friday with a fractured jaw. As an extremely anxious owner with an extremely anxious dog I expected lots of tears and panic, however the dentistry and maxfax surgeon, James was incredible. Calm, confident and so thorough. I had gone in with 2 pages of questions and he had answered them all before I even got chance to ask them, I felt so at ease and trusted him immediately. I was kept up to date the whole day, the timeline James had expected was extremely accurate. Topie stayed in over night and the next morning Ashleigh, the resident vet updated us, she was kind, caring and compassionate, understood my concerns and helped me stay calm and make decisions. We decided to keep Topie in for 24 more hours to be 100% sure he was ready to come home. Ashleigh and James are absolutely incredible vets and a credit to willows. The receptionists, nurses, animal care assistants and everyone in between that we spoke to were professional, kind and caring also a credit to willows. The service was absolutely second to none, which you would expect but our expectations were still blown out of the water. Absolutely exceptional service and we wouldn’t hesitate to recommend these guys to anyone. Thank you so much for looking after my boy so well.