Vets for Pets - Derby

Thank you to vet Dawn and reception today. Unfortunately our beloved cat Casper took a turn for the worse after some emergency treatment 3 weeks back had failed to provide a long term solution. I rang for a second emergency appointment today which was accommodated with no problem by reception. Sadly Casper was really poorly and needed to be euthanised, but Dawn was absolutely brilliant. She gave the family the time to say goodbye without being rushed, and helped affirm that the right decision had been made. A very painful experience was made more bearable by the care from the staff, so thank you.

I only have good things to say about this practice and people we have been with them from the start and would highly recommend them

The vets themselves are probably lovely - sadly I didn’t get to meet one. Receptionist I dealt with had a very poor attitude. Very poorly Rat that had been to an exotic vet at another V4P recently, who had advised euthanasia in 2/3 days if meds didn’t work and had given this V4P as one that was open this Saturday. Full expected and understood that it would be busy after Christmas but was surprised and disappointed by the complete lack of compassion shown by receptionist about fitting us in under the circumstances and the frankly snotty attitude when I politely challenged her over her approach. Put a call out elsewhere afterwards (not V4P) and was met with a far more pleasant receptionist who sorted us out and got us in for a euthanasia this morning. V4P practices aren’t linked but it is one brand and this experience with the receptionist at the Meteor Centre V4P has stopped me from registering the new puppy we got last week with any of them - we will be going to Scarsdale in Derby instead with him. I worked as a receptionist at a vets for many years myself, so I know what is and isn’t acceptable when you are dealing with owners in these situations. This was not OK.

Wouldn’t recommend really. So unhelpful and of like most vets charge you a fortune but these ones don’t help. The blonde girl at reception has a right attitude every time we speak to her and doesn’t want to help at all. we’ve spoke to her twice recently first time needed help and advice on getting a vet appointment for our dog and she just goes “speak to a vet I can’t advice” but yet then spoke to another girl on reception a few weeks later about the same situation and was absolutely lovely and very helpful. Then spoke to the girl on another encounter today… we get flea and wormer every month from here. Our dog is a year old and I’ve never ordered it in always just gone to collect and been given it bearing in mind we live about 30 mins away! Would she give me his flea and wormer he’s due on Tuesday no she would not. Completely refused because I hadn’t ordered it in even tho I explained I never have before. I explained to her that I would struggle to come back before Tuesday due to work so would she be able to do one for me now as the girls normally do. She completely refused with an attitude saying “can’t you see we are busy” Instead of her just helping a customer out I’ve now got to go all the way back just because she refused to get it for me because they was busy and I hadn’t ordered it in. Even the customers before me had an experience when her and when they walked away she rolled her eyes at them behind there back. The other girls we talk to always friendly helpful at the desk. Not sure why this one doesn’t want to help. Clearly in the wrong job with the lack of customer service skills. When we finally also got him into the vets which we had to wait about 2 weeks for an appointment for. He diddnt even help to what was wrong with him: just gave him itching tablets to stop him itching. Not exactly helpful because they’ve still failed to actually find out what’s bothering him to itch clearly just want more money out of people to make us go back because clearly itching isn’t just going to go away with itching tablets for 5 days when there’s clearly something underlying bothering him to itch so he’s of course resorted to it again!

Just had the most awful experience with Pets At Home Derby Meteor vets. Wtaf! Took 3 kittens in to be vet checked through cats protection as we’re fostering and all of a sudden this vets wants to foster them we said well if you want to foster go through cats protection as I’m sure they’d love your help as they’re struggling right now. They were kept from us during this time might I add so we didn’t have a clue what was going on. She then said she was going to take them in the back to work them as even though we’d been there for over 45 minutes as it is. We waited and waited and waited and half hour later this vet comes out with cats protection on the phone, luckily cats protection rang my partner to see what was going on and it turns out that the vet had LIED and told them our house is riddled with cat flu and that we’ve said we can’t cope… Excuse me what?!… Cats protection have been to our house so it’s quite funny. We took these to be VET CHECKED not thrown in a kennel until the vet decides whether she wants to keep one or two or maybe all 3 but Jesus Christ. So because a general check up that would take 15-20 took an hour and a half the kittens had accidents in the carrier and have now got to be bathed. Awful experience honestly. If you want to foster or adopt get yourself on the adoption list like everyone else, just because you’re a professional does not mean you get to skip the queue!

Have always taken my animals there, the staff are lovely, the vet's are just great and the cat's are always happy to see them and if that's the case they are doing something right..