Easipetcare - Derby

Very friendly, They gave our dog a life saving operation when no other vet would do, as money for the other vets was more of a incentive than the welfare of our dog. Of course the bills are now all paid. I wouldn't use anyone else. X

This is the first time I've used this vets, and now I will be ensuring I take my other two dogs there too. I had the very unfortunate event which I had to have my little lad Toby put to sleep due to various health reasons. The vet handled it amazing, the reception team and the care team were all so sympathetic. I couldn't ask for a better place for me to let my Toby go. 15 years we've had him, so he was family, and the hardest part is letting someone you love go. He was comfortable, and he was loved to the very last second. For that reason, this is now my go to vet practice. If Toby enjoyed however long in there, then any dog would. Thank you so much to the team for seeing him so quickly. I couldn't ask for anything more, but the most important part is now he's no longer in pain and doing what he loved best, which was sleep all day.

We saw the lovely vet Ioana. My cat is a little nervous around new people and she was very gentle and kind towards him which made him feel at ease. She was very patient and focused ensuring he was well looked after. You could tell she genuinely cared which was great to see. Would definitely recommend.

This is our 4th pet we have taken here .Amazing staff , go out of their way to ensure your pet is comfortable and cared for . They were reassuring to our pets and to us especially and made sure we were well informed on all procedures etc .There is no hidden or unnecessary costs and they are very transparent about pricing and what's necessary for your pets health rather than trying to sell you on everything like other vet practices. Genuinely care for your pet , even help us clean our cat when she panic poos on arrival !

AWFUL. Staff are so so so rude especially the receptionist. On my visit there was poo bags full of poo just sitting on the chairs whilst the receptionists are just sitting there. Overpriced is an understatement. They are taking advantage on people in vulnerable situations. This vets should honestly be closed

Terrible service; they only work to extract more money from clients. I've been there twice with a kitten with the same problem, and the doctor told me to call him back in a week. When I called, the receptionist didn't even want to inform the doctor about my call, saying I needed an appointment. Are you kidding? I've already paid £59 for an appointment twice, and the same problem. The doctor said to call, but reception has its own rules. The medications are terribly expensive: an antibiotic costs £69, while online costs £9.90. I've been using it for 7 years, but now I'm forced to go to another vet.

I was sent by this company to the out of hours vets. When I had to request more medication from this, the vets I was registered with, they told me they couldn't do that because my dog hadn't been seen by their vet. So I paid over £200 for the out of hours consultation, to be told I needed to pay yet another consultation for the same condition? I know they said make an appointment in two weeks time, but this seemed like a rip off in the interim period. Surely there is a button that the out of hours vets presses to let your vet know what has been said and prescribed. If not, why not? Do you not keep informed between the out of hours vets and your own vets. I then got told it's the same as human care, which is great because the hospital sends their findings forward to the doctor. Needless to say this felt like a scam. So I asked them if they had sent my dogs records to the other vet to be told it wasn't worth it there were barely any records there. Bearing in mind I still can't get medication from either vet at the minute this did not go well on the phone. I will be transferring all of my pets from this practice because it is a joke. Even when I said fine I will bring him in for an appointment then, it was nearest date Tuesday, so four days without medication and the issue gets worse and I pay even more? I don't think so. Either this is a miscommunication or I have no idea. I only gave this vet a one star review because the vets themselves are usually lovely, but the people who they work for have some strange ideas if they aren't communicating with the outcome of hours vets they refer you. Alternatively if that is not the case why isn't the outcome of hours vets findings competent enough to be believed when you were happy enough to send me there in the first place. I want to do right by my dog of course I do, but I don't want to be ripped off in the process.

I was really disappointed with my recent visit. I was charged £59 consultation fee, yet the clinician only spent around 3–4 minutes with my cat and seemed rushed. On top of that, I was charged £41 for eye drops, which I later found online for just £10. I completely understand that vet care has costs, but this felt very unfair and left me feeling ripped off. Transparency and proper time spent with patients would make a huge difference.